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Problem Possible Causes Solution
The machine does not switch on.
The machine is not connected to the electric
network.
Connect the machine to the electric network.
The pump is very noisy. No water in the tank.
Fill the water tank and prime the circuit again (section 4.5).
Co ee is not spilling out after
turning the selection knob (17)
to the "
" position.
Filter holder is clogged.
Turn the selection knob (17) back to the "
" position.
Turn the machine o and let it cool down (approx. 1
hour). Then remove and wash the lter holder thor-
oughly. If the problem persists, contact the service
centre.
Co ee is too cold.
The "machine ready" light (20) was o while
switching the selection knob (17) to the "
" position.
Wait until the light (20) turns on.
The  lter holder is not inserted for preheat-
ing (chapter 5).
Preheat the  lter holder.
The cups are cold. Preheat the cups with hot water.
The milk does not froth.
It is not possible to prepare a cap-
puccino.
The milk is not suitable: powdered milk, low-
fat milk.
Use whole milk.
Dirty Pannarello. Clean the Pannarello as described in chap.10.
There is no more steam in the boiler.
Prime the circuit (section 4.5) and repeat the steps de-
scribed in chapter 8.
Co ee is brewed too fast, crema
does not form.
There is too little co ee in the  lter holder. Add co ee (chapter 5).
The grind is too coarse. Use a di erent blend (chapter 6).
Co ee is old or not suitable. Use a di erent blend (chapter 6).
The pod is old or not suitable. Change the pod.
Missing component in the  lter holder.
Make sure that all the components are present and
properly installed.
Co ee does not come out or drips
only.
No water.
Fill the water tank and prime the circuit again (section 4.5).
The grind is too  ne. Use a di erent blend (chapter 6).
Co ee tamped in the  lter holder. Shake the ground co ee.
There is too much co ee in the  lter holder. Reduce the quantity of co ee in the  lter holder.
Knob (3) is open. Close the knob (3).
The machine has limescale build-up. Descale the machine (chapter 10).
The  lter in the  lter holder is clogged. Clean the  lter (chapter 9).
Not suitable pod. Change type of pod.
Co ee  ows out of the edges.
The  lter holder is not correctly inserted in
the brew unit.
Insert the  lter holder correctly (chapter 5).
The upper rim of the  lter holder is dirty. Clean the rim of the  lter holder.
Pod inserted incorrectly.
Insert the pod correctly. Make sure it does not come out
of the  lter holder.
There is too much co ee in the  lter holder.
Reduce the quantity of co ee using the measuring
scoop.
Please contact an authorised service centre for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
13 TROUBLESHOOTING
26


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