Manual Philips Saeco HD 7019 (page 9 of 104) (English, German, Dutch, Danish, French, Italian, Polish, Swedish, Spanish, Norwegian, Finnish)

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12 Troubleshooting

This chapter summarises the most common problems you could encounter with the appliance. If you

cannot nd the solution to your problem, you can nd more solutions at www.philips.com/support. If you

still cannot solve the problem, contact the Consumer Care Centre in your country. You nd its phone

number in the worldwide guarantee leaet.

Problem Possible cause Solution

The light in the

button ashes

and the appliance

does not

operate.

You just prepared hot

frothed milk or hot

milk and pressed the

button for milk or

hot frothed milk again

straightaway without

letting the appliance

cool down.

If you want to prepare hot frothed milk or hot milk again

straightaway, the milk jug needs to cool down for a few

minutes before you can use it again. As long as the milk

jug is still hot, the temperature limiter makes sure that the

appliance cannot be operated. You can rinse the inside of

the milk jug with cold water to let it cool down faster.

You did not x the

lid onto the milk jug

properly.

Place the lid on the milk jug and turn it clockwise to x it.

The metal contact

points on the handle

are soiled.

Clean the metal contact points on the handle.

The button does

not light up after

I press it.

The appliance is not

plugged in.

Put the mains plug in an earthed wall socket.

Milk froth

escapes from

under the lid.

You put too much

milk in the milk jug.

Do not ll the milk jug beyond the MAX indication.

You used a type

of milk that is not

suitable for frothing.

Use chilled semi-skimmed cow’s milk for the best frothing

result.

Some water

comes out of

the valve in the

bottom of the

milk jug

Some water has

entered the milk jug.

If water has entered the milk jug because you rinsed the

milk jug too long or because you immersed the milk jug

in water, the safety drain valve lets this water ow out of

the bottom of the milk jug to prevent malfunctioning of

the milk jug.

The milk is not

very hot.

This is normal. The milk is heated up to approx 70°C to ensure the best

froth and taste. If you heat up milk beyond 70°C, it loses

its natural sweetness.

Not all milk has

been frothed.

This is normal. The appliance does not froth all the milk. The appliance

creates a balanced milk-froth ratio that enables you to

prepare the best. The milk easily mixes with coffee or

other beverages and the milk froth stays on top for a

delicious head.

ENGLISH

4222_200_0544_2_DFU-booklet_128x180_v1.indd 9 8/12/11 11:16 AM

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Philips Saeco HD 7019 Manual

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