Manual Philips PSP1000 serie - SpeechAir (page 51 of 59) (English)

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51Service and support

Troubleshooting

Find the most common problems you could encounter

with SpeechAir in the following table. If you are unable

to solve the problem with the information below, contact

the supporting Philips partner you purchased the device

from.

Problem Possible cuse Solution

The device doesn’t turn on. • The battery has run out of

power.

• Charge the device for a while and

then turn it on again.

The device doesn’t respond. • There is a problem with the

operating system.

• Try to turn the device o and then

restart it.

• If you can’t turn the device o or if

turning the device o doesn’t solve

the problem, perform a device reset.

For more information, see Device

reset.

The device doesn’t play back recordings. • The volume is o or too low.

• The playback marker on the

recording screen is placed

at the end of the recording

(dictation recorder app).

• You are outside the recording

screen (dictation recorder app).

• Turn on or turn up the volume.

• Rewind the recording and play back

the dictation again, or drag the

playback marker on the recording

screen to the left (dictation recorder

app). For more information, see

Rewind a recording.

• Go back to the recording screen

and restart the playback (dictation

recorder app).

I can’t hear anything from the speakers. • The headphones are

connected to the device.

• The volume is o or too low.

• Unplug the headphones.

• Turn on or turn up the volume.

The recording doesn’t start. • The battery has only 8% or less

power left (dictation recorder

app).

• You are outside the recording

screen (dictation recorder app).

• Charge the device before you start

recording or connect the device to the

power supply while recording.

• Go back to the recording screen and

start the recording (dictation recorder

app).

I can’t download a data list. • Wi-Fi isn’t turned on or you

aren’t connected to a Wi-Fi

network.

• The Internet address (URL)

where your data list is stored is

incorrect or invalid.

• Make sure that Wi-Fi is turned on and

that you are connected to a Wi-Fi

network.

• Make sure that the Internet address

you entered is correct and valid

(dictation recorder app). For more

information, see Import a .csv data

list.

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Others manual(s) of Philips PSP1000 serie - SpeechAir

Philips PSP1000 serie - SpeechAir User Manual - German - 64 pages

Philips PSP1000 serie - SpeechAir User Manual - Dutch - 63 pages

Philips PSP1000 serie - SpeechAir User Manual - French - 65 pages

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Philips PSP1000 serie - SpeechAir Manual

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