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Problem Possible
cause
Solution
I experienced
an unpleasant
sensation
when I
touched the
connectors
of the device
or the
electrodes.
You did not
end the
treatment in
the app or
did not press
the on/off
button on
the device
before you
removed the
device.
Always end the treatment in the app
or press the on/off button on the
device before you remove the device
from your skin. In this way, you avoid
the unpleasant sensation when you
touch the connectors of the device or
touch the electrodes. This sensation is
unpleasant but not harmful.
The
treatment
feels different
or less
pleasant than
usual.
The intensity
is too high or
too low.
On the program settings screen in the
app, tap + or - to increase or decrease
the intensity. You can also choose a
different treatment program.
The
electrodes
are not in the
right place.
Switch off the device and detach it
from the electrodes. Remove the
electrodes from the skin and move
them to a slightly different place.
The
electrodes
are not
properly
attached.
Switch off the device and detach it
from the electrodes. Check if the
electrodes are attached to the skin
properly.
The
electrodes
are too dirty.
You can try to clean the electrodes
(see chapter ‘Cleaning’). If this does not
help, replace the electrodes.
ENGLISH 35
35


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