48
Guarantee
(UK Terms and Conditions)
At the beginning of April 2002, SAGEM SA bought the
PHILIPS fax business unit. SAGEM SA is now the Euro-
pean Number 1 in fax and offers a complete range of fax
terminals with Internet access and SMS function, multi-
functional terminals and servers covering the needs of all
its customers—from home-users to multinational organi-
sations.
In order to apply the guarantee, you should contact your
dealer. Proof of purchase will be required. Should mal-
functioning arise, the dealer will advise you what to do.
If you bought your equipment from SAGEM directly, the
following shall apply:
A SAGEM undertakes to remedy by repair, free of charge
for labour and replacement parts, any defects in the equip-
ment during a period of twelve (12) months from the date
of original delivery of the Equipment, where those defects
are a result of faulty workmanship. During this twelve
month guarantee period, the defective equipment will be
repaired free of charge; the customer must however first
contact the SAGEM After Sales Department, the phone
number of which can be found on the delivery slip or in
the user manual. Unless the customer has concluded with
SAGEM a maintenance contract in respect of the equip-
ment which specifically provides for repairs to be carried
out at the customer’s premises, the repairs will not be car-
ried out on the equipment at the customer’s premises. The
following sentence applies to purchases of equipment for
the customer’s trade, business or profession. Except as oth-
erwise expressly provided in this Document and to the ex-
tent permitted by law, SAGEM makes no representations
or warranties, express or implied, statutory or otherwise,
and to such extent, all terms and conditions implied by law
are hereby excluded. This guarantee does not affect the
Customer’s statutory rights.
B Exclusions From Guarantee
SAGEM shall have no liability under the guarantee in re-
spect of:
• damage, defects breakdown or malfunction due to:
- failure to properly follow the installation process and in-
structions for use; or
- an external cause to the equipment (including but not
limited to, lightening, fire, shock or water damage of any
nature); or
- modifications made without the written approval of
SAGEM SA; or
- a failure or neglect to maintain the equipment or inap-
propriate maintenance; or
- unsuitable operating conditions, particularly of tempera-
ture and humidity; or
- repair or maintenance of the equipment by persons not
authorised by SAGEM; or
• wear and tear from normal daily use of the equipment
and its accessories
• damage due to insufficient or bad packaging of equip-
ment when returned to SAGEM
• supply of new versions of software
• work on any equipment or software modified or added
without the prior written consent of SAGEM
• malfunctions not resulting from the Equipment or from
software installed in user workstations for the purpose of
use of the equipment
• communication problems related to an unsuitable envi-
ronment, including:
- problems related to access and/or connection to the In-
ternet such as interruptions by access networks or malfunc-
tion of the line used by the subscriber or his correspondent
- transmission faults (for example poor geographical cover-
age by radio transmitters, interference or poor line quality)
- the local network fault (wiring, servers, workstations) or
the failure of the transmission network
• the normal servicing (as defined in the user guide sup-
plied with the equipment) as well as malfunctioning due to
servicing not being carried out, servicing costs are in any
event always borne by the customer.
C In the cases set forth in § B as well as after expiry of the
twelve month guarantee period, the customer must ask
SAGEM for an estimate, and he/she must accept the esti-
mate and agree to pay the charges mentioned in it before
returning the equipment to SAGEM. The repair and de-
livery costs will be invoiced to the customer.
The foregoing shall apply unless otherwise agreed in writ-
ing with the customer and only for the UK. If any provi-
sion of this guarantee shall be held to be in whole or in part
invalid or illegal due to an obligatory rule applicable to
consumers pursuant to their national legislation, such in-
validity or illegality shall not impair or affect the remaining
provisions or parts of this guarantee.
