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12 EN
7 Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, contact the Consumer Care Center in
your country.
Problem
Possible solution
The appliance does
not work even though
it is plugged in..
The lter replacement light
has been ashing but you have not
replaced the NanoProtect lter, and the appliance is now locked. In this
case, replace the lter and reset the lter lifetime counter.
The water rell light
ashes. Make sure the water tank is properly
installed and there is enough water in the water tank.
The appliance does
not work even though
it is switched on.
The appliance is working but the buttons are not responsive. Check if the
child lock is on.
There are some
white deposits on the
NanoCloud rotary
humidication wick.
The white deposits are called scale and they consist of minerals from the
water. Scale on the NanoCloud rotary humidication wick affects the
humidifying performance, however it does not harm your health. Follow the
cleaning instructions in the user manual.
No air comes out of
the air outlet.
Plug the appliance into the power supply and switch on.
The airow that
comes out of the air
outlet is signicantly
weaker than before.
The pre-lter is dirty. Clean the pre-lter (see the chapter "Cleaning").
Make sure that you have removed all packaging material of the
NanoProtect lter.
It takes a long time
to reach the target
humidity level.
NanoCloud technology evenly distributes invisible water vapour into your
room. In dry conditions moisture from the Air Washer will be absorbed by
walls, furniture, and other items in your room. Ventilation of dry outside air
will also increase the time it takes to reach the target humidity.
I do not see water
vapor coming out
of the appliance. Is it
working?
When mist is very ne, it is invisible. The appliance has a NanoCloud
humidication technology, which produces healthy humid air from the
outlet area without formation of water mist. Therefore, you cannot see the
mist.
14


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