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8 Troubleshooting
Warning
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product, check
the following points before you request service.
If you still have a problem, get support at www.
philips.com/support.
Main unit
The buttons on the home theater do not
work.
Disconnect the home theater from the
power supply for a few minutes, then
reconnect.
Picture
No picture.
Make sure that the TV is switched to the
correct source for the home theater.
If this happens when you change the
TV system, press
to open the disc
compartment, and then 439 on the
remote control to restore the default TV
system.
No picture on a TV connected through HDMI.
Make sure that the HDMI cable is not
faulty. If it is faulty, replace it with a new
cable.
If this happens when you change the
HDMI video resolution, press
to open
the disc compartment, and then 304 on
the remote control to restore the default
setting.
Wait for 10 seconds for auto recovery, or
change the HDMI video setting .
Disc does not play high-de nition video.
Make sure that the disc contains high-
de nition video.
Make sure that the TV supports high-
de nition video.
Use an HDMI cable to connect to the TV.
Sound
No sound from home theater speakers.
Connect the audio cable from your home
theater to your TV or other devices (see
'Connect audio from TV and other devices'
on page 9 ) .
Set up the audio for the connected device
(for HDMI connection only) (see 'Set up
the audio' on page 11 ) .
Reset your home theater to its factory
settings (see 'Restore default settings' on
page 19 ) , then switch it off and switch on
again.
On your home theater, press SOURCE
repeatedly to select the correct audio
input.
Distorted sound or echo.
If you play audio from the TV through the
home theater, make sure that the TV is
muted.
Audio and video are not synchronized.
1) Press and hold AUDIO SYNC . 2) Press
the +/- or Navigation buttons within 5
seconds to synchronize the audio with the
video.
Play
Cannot play a disc.
Clean the disc.
Make sure that the home theater supports
the type of disc (see 'Media formats' on
page 21 ) .
Make sure that the home theater supports
the region code of the disc .
If the disc is a DVD±RW or DVD±R disc,
make sure that it is nalized.
25


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