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Question Answer
Why doesn’t the
appliance work?
This appliance is equipped with a safety system. The appliance will not
work if the accessories have not been assembled properly onto the
motor unit or have not been assembled at all. Check whether the
accessories have been assembled properly (see the various sections in
these instructions for use). Switch off the appliance rst!
Can I clean all
removable parts in the
dishwasher?
Yes, except the motor unit and the gear unit of the citrus press.
What does ‘pulse’
mean?
When you turn the control knob to the pulse setting, the appliance will
run at its highest speed as long as you keep the knob in this position.
Using the pulse setting is recommended if you want to have more
control over the processing jobs.
Can I pour boiling hot
liquids into the blender
jar?
No, let hot liquids cool down to 80 cC/175 cF to avoid damaging the jar.
Why does the motor
produce an unpleasant
smell during
processing?
It is very common for a new appliance to give off an unpleasant smell or
emit some smoke the rst few times it is used. This phenomenon will
stop after you have used the appliance a number of times. The appliance
may also give off an unpleasant smell or emit some smoke if it has been
used too long. In this case you have to switch the appliance off and let it
cool down for 60 minutes.
The appliance stopped
running because the
blade unit is blocked.
What should I do?
Switch the appliance off and use a spatula to dislodge the ingredients
that are blocking the blade unit. We also recommend processing a
smaller quantity.
Why does the fruit
juice or soy milk
contain a lot of pulp or
skins?
To prevent pulp and skins from ending up in your drink, make sure that
the lter (HR2074/HR2067/HR2066/HR2064 only) has been properly
placed in the jar, the lid is in place/closed and the measuring cup has
been inserted into the lid.
The blender jar leaks.
What should I do?
Switch the appliance off and pour out the ingredients. Check if the blade
unit is assembled correctly.
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