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Troubleshooting
Problem Solution
The appliance
does not go on.
Make sure that all assembly indications (on the lid
of the bowl, on the bowl, on the blender jar and
on the motor unit) are aligned.
The appliance
suddenly stops
running.
The lid of the bowl may have become undone
during a heavy processing job. Close the lid
properly. The appliance immediately starts working
again.
The processing job is too heavy. Set the control
knob to OFF to switch off the appliance and
remove the mains plug from the wall socket. Then
let the appliance cool down to room temperature.
Plug in the appliance and switch it on again.
Process smaller batches.
The motor of
the device runs
but cone of the
citrus press
does not turn.
Please check if you have inserted the tool holder.
Please check if you have attached the sieve of the
citrus press properly. (Indication on the sieve
points to indication on the handle of the bowl).
Frequently asked questions
Question Answer
Can I clean all
removable
parts in the
dishwasher?
Yes, except the motor unit and the protection cap
for the blade unit.
Question Answer
What does
‘pulse’ mean?
When you press the Pulse button, the appliance
will run at its highest speed a s long you keep
pressing the button. Using the Pulse button is
recommended if you want to have more control
over the processing job, for instance when you are
chopping.
Can I pour
boiling hot
ingredients into
the blender jar?
No, let the liquids or ingredients cool down to
80°C to avoid damaging the accessories.
Why does the
motor produce
an unpleasant
smell during
processing?
It is very common for a new appliance to give off
an unpleasant smell or emit some smoke the rst
few times it is used .This phenomenon will stop
after you have used the appliance a number of
times. The appliance may also give off an unpleasant
smell or emit some smoke if it has been used too
long. In that case you have to switch the appliance
off and let it cool down for 60 minutes.
What should I
do when the
blade unit or
motor gets
blocked during
processing?
Switch the appliance off and use a spatula to
dislodge the ingredients that block the blade unit.
We also recommend processing a smaller quantity.
What should I
do if the
blender leaks?
Switch the appliance off and pour out the
ingredients. Then remove the blade unit interface.
Check if the sealing ring has been assembled
properly on the blade unit.
Why does the
ice function not
work?
If you want to use the ice button, rst turn the
control knob to position ON. Then push the ice
button.
77


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