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Problem Possible cause Solution
You did not put
the leg skin
cooler in the
freezer or
freezing
compartment.
Put the skin cooler without the
insulating sleeve in the freezer or
freezing compartment (***) for at
least 4 hours. Do not store the skin
cooler in the refrigerator.
The leg skin
cooler did not
touch the skin.
Make sure the skin cooler is always
in proper contact with your skin
during epilation. Only use the leg
skin cooler to epilate your legs.
The pivoting
cooling head
of the leg skin
cooler does
not move.
The pivoting
cooling head is
frozen.
Pass the skin cooler over your leg a
few times to make it pivot again.
Always make sure the outside of
the skin cooler is completely dry
before you freeze it.
It is not
possible to
remove the
epilating head.
You did not
press the
release button.
Press the release button and pull
the epilating head off the appliance.
ENGLISH16
16


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