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Si aucune de ces solutions ne résout le problème, consultez votre audioprothésiste.
Symptôme Causes possibles Solutions
Pas de son
La pile ou la batterie de l’aide auditive est épuisée Rechargez l’aide auditive (MNB T R uniquement) / Remplacez la pile (MNB T uniquement)
Pile ou batterie hors d’usage Contactez votre audioprothésiste (MNB T R uniquement) / Remplacez la pile (MNB T uniquement)
Embouts obstrués (dôme, Grip Tip, embout ou micro-embout) Nettoyez l’embout ou le micro-embout ou remplacez le pare cérumen
Remplacez le dôme ou le Grip Tip
Microphone de l’aide auditive coupé Réactivez le microphone de l’aide auditive
Son intermittent
ou réduit
Sortie du son bouchée Nettoyez l’embout ou le micro-embout, remplacez le pare cérumen ou changez le dôme ou le Grip
Tip
Humidité Essuyez la pile avec un chiffon sec (MNB T uniquement)
Bruit aigu
Embout de l’aide auditive inséré de façon incorrecte Réinsérez l’embout
Cérumen accumulé dans le conduit auditif Faites examiner votre conduit auditif par un médecin
Loreille a grandi Contactez votre audioprothésiste
Bips Si votre aide auditive émet 8 bips, 4 fois de suite, cela signifie que son
microphone a besoin d’une révision Contactez votre audioprothésiste
Problème
d’appairage avec
un smartphone
Échec de la connexion Bluetooth 1) Dissociez votre aide auditive.
2) Sur votre téléphone, désactivez le Bluetooth et réactivez-le.
3) Ouvrez et fermez le logement de pile sur l’aide auditive (MNB T uniquement) ou Éteignez puis
rallumez l’aide auditive (MNB T R uniquement)
4) Appairez à nouveau votre aide auditive (pour obtenir des conseils, consultez :
hearingsolutions.philips.com/support/how-to-faq/)
Une seule aide auditive appairée
57


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