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Klacht Mogelijke oorzaak Oplossing
Geen geluid
Lege batterij Vervang de batterij
Verstopte mold Reinig de mold
Onderbroken of
verminderd geluid
Verstopte geluidsopening Reinig de mold
Vocht Veeg batterij schoon met een droge doek
Lege batterij Vervang de batterij
Snerpend geluid
Mold van het hoortoestel is niet
goed geplaatst Plaats de mold opnieuw
Ophoping van oorsmeer in de
gehoorgang Laat de gehoorgang onderzoeken door uw (KNO-)arts
Piepen / LED
knipperen
(optioneel)
Als uw hoortoestel 4 keer achter
elkaar 8 piepjes laat horen en/
of herhaaldelijk 4 keer rood
knippert met korte pauzes,
dan heeft u hoortoestel een
onderhoudscontrole van de
microfoon nodig
Neem daarvoor contact op met uw hoorzorgprofessional
Koppelprobleem
met Apple-apparaat
Geen Bluetooth® verbinding
1. Ontkoppel uw hoortoestellen
(Instellingen -> Algemeen -> Toegankelijkheid ->
MFi-hoortoestellen Toestellen -> Vergeet dit toestel).
2. Zet Bluetooth® uit en weer aan.
3. Open en sluit de batterijlade van de hoortoestellen.
4. Koppel de hoortoestellen opnieuw (zie paragraaf
"Hoortoestel met iPhone koppelen").
Slechts één hoortoestel gekoppeld
Als bovenstaande oplossingen niet werken, raadpleeg dan uw
hoorzorgprofessional voor hulp.
Aanvullende informatie
45


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