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The hearing aid
LED blinks red/
orange when
the hearing aid
is placed in the
charger
System error Contact your hearing care professional
Pairing issue
with Apple device
Bluetooth® connection failed
1. Unpair your hearing aids
(Settings gAccessibility gHearing Devices
gDevices gForget this device).
2. Turn Bluetooth® o and on again.
3. Turn o and turn back on the hearing aid.
4. Re-pair hearing aids
(see section “Pairing hearing aid with iPhone”).
Only one hearing aid paired
If none of the above solutions work, consult your hearing
care professional for assistance.
Symptom Possible causes Solutions
Hearing aid LED
remains o when
the hearing aid
is placed in the
charger
The charger is not switched on Verify that the charger power supply is connected
correctly
The hearing aid or charger is
either too warm or too cold
Move the charger and hearing aid to a location with
a temperature between +5 °C to +40 °C
Charging is incomplete. The
room temperature exceeds
+35 °C, which prolongs the
charging time. The charger has
stopped charging to protect
the battery.
Reinsert the hearing aid into the charger. This
will complete the charging within approximately
15 minutes.
The hearing aid is not
correctly inserted into the
charger
Check the charger slots for foreign objects
61


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