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Philips HEB2000 - HearLink BTE PP Manual

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User Guide
BTE PP
HearLink
Behind-the-Ear
Hearing Aids
BTE PP
HearLink
Behind-the-Ear
Hearing Aids
Model overview
This booklet is valid for the following power
hearing aid families and models:
To be lled out by your hearing care
professional.
FW 1.x:
HearLink 9010 BTE PP – HL 9010 BTE PP
(HEB9010)
GTIN: 05714464002818
HearLink 7010 BTE PP – HL 7010 BTE PP
(HEB7010)
GTIN: 05714464002801
HearLink 5010 BTE PP – HL 5010 BTE PP
(HEB5010)
GTIN: 05714464002795
HearLink 3010 BTE PP – HL 3010 BTE PP
(HEB3010)
GTIN: 05714464003631
HearLink 2010 BTE PP – HL 2010 BTE PP
(HEB2010)
GTIN: 05714464003648
HearLink 3000 BTE PP – HL 3000 BTE PP
(HEB3000)
GTIN: 05714464002757
HearLink 2000 BTE PP – HL 2000 BTE PP
(HEB2000)
GTIN: 05714464002740
with NFMI and 2.4 GHz radio functionality.
Your individual hearing aid
settings
Settings overview for your hearing aid
Left Right
Yes No Volume Control Yes No
Yes No Program Button Yes No
Yes No Mute Yes No
Volume Control indicators
On O Beeps at min/max
volume On O
On O Clicks when changing
volume On O
On O Beeps at preferred
volume On O
Battery indicators
On O Low battery warning On O
Warranty certicate
Name of owner:
Hearing care professional:
Hearing care professional address:
Hearing care professional phone:
Purchase date:
Warranty period:
Month:
Model right:
Serial no.:
Model left:
Serial no.:
International warranty
Your hearing aid is covered by an international
limited warranty issued by the manufacturer for
a period of 24 months from the date of delivery.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but
not in accessories such as batteries, tubing,
speakers, earpieces and lters, etc. Problems
arising from improper/incorrect handling
or care, excessive use, accidents, repairs
made by an unauthorized party, exposure to
corrosive conditions, physical changes in your
ear, damage due to foreign objects entering
the device or incorrect adjustments are NOT
covered by the limited warranty and may void
it. The above warranty does not aect any legal
rights that you might have under applicable
national legislation governing sale of consumer
goods. Your hearing care professional may have
issued a warranty that goes beyond the clauses
of this limited warranty. Please consult him/her
for further information.
If you need service
Take your hearing aid to your hearing care
professional, who may be able to sort out minor
problems and adjustments immediately.
Introduction to this booklet
This booklet shows you how to use and
maintain your new hearing aid. Please read
the booklet carefully including the warning
sections. This will help you to get the most out
of your new hearing aid.
Your hearing care professional has adjusted
the hearing aid to meet your needs. If you
have further questions, please contact your
hearing care professional.
More information is available on
www.hearingsolutions.philips.com.
Important notice
The hearing aid amplication is uniquely
adjusted and optimized to your hearing
capabilities during the hearing aid tting
performed by your hearing care professional.
Intended use
Intended use
The hearing aid is intended to amplify and
transmit sound to the ear
Indications for use
Impaired hearing within mild to severe-to-
profound hearing loss
Intended user
Adults and children older than 36 months
Use environment
Indoor and outdoor
Contraindications
Users of active implants must pay special
attention when using the hearing aid. For more
information read the Warnings section.
Clinical benets
The hearing aid is designed to provide better
speech understanding to help ease communication
with the aim of improving quality of life
Table of contents
Identify your hearing aid and earpiece 12
Your hearing aid with earhook and mold –
What it is 14
What it does 15
Your hearing aid with miniFit thin tube –
What it is 16
What it does 17
Identify left and right hearing aid 18
Battery (size 13) 19
MultiTool for handling batteries
and cleaning 20
Turn the hearing aid ON and OFF 21
When to replace a battery 22
Replace the battery 23
Put on the hearing aid
with earhook and mold 25
Caring for your hearing aid 26
miniFit thin tube 30
Standard earpieces for thin tube 33
Replace dome or Grip Tip 34
Customized earpieces for thin tube 35
Clean Micro Mold 36
Replace ProWax lter 37
Flight mode 38
Optional features and accessories 39
Change volume (optional) 40
Change program (optional) 41
Mute the hearing aid (optional) 43
Quick reset 44
Using hearing aid with iPhone, iPad,
and iPod touch 45
Pairing hearing aid with iPhone 46
Re-connect your hearing aids to
your iPhone, iPad, or iPod touch 49
Philips HearLink app 50
Wireless accessories (optional) 52
Other options (optional) 53
Tamper-resistant battery drawer (optional) 54
General warnings 56
Troubleshooting guide 64
Water & dust resistance 66
Conditions of use 67
Technical information 68
12
Identify your hearing aid and
earpiece
Philips is oering two dierent attachments
and several dierent earpieces which classify
your hearing aid. Please identify your
attachment and earpiece. This will make
it easier for you to navigate through this
booklet.
Earhook with mold
Earhook
Mold
Tube
13
Earpieces
The thin tube uses one of the following
earpieces:
Dome (Bass Dome shown)*
Grip Tip*
VarioTherm® Micro Mold
Micro Mold
miniFit thin tube
Thin tube
Ear grip
(optional)
* Please see details for replacing the dome or Grip Tip
in section: “Replace dome or Grip Tip”.
Var ioTherm® is a registered trademark of Dreve.
14
Your hearing aid with earhook
and mold – What it is
Program
Button
Microphone
openings
Earhook
Tube
Mold
Nail grip
Battery drawer
Direct Audio
Input
(with an optional
DAI/FM adapter)
15
What it does
Mute,
change
volume
and
programs
Sound in
Sound out
Open the
battery drawer
Contains the
battery and
functions
as an on/o
switch
16
Your hearing aid with miniFit
thin tube – What it is
Push
button
Microphone
openings
Nail grip
Battery drawer
Direct Audio Input
(with an optional
DAI/FM adapter)
Thin
tube
17
What it does
Mute,
change
volume
and
programs
Sound in
Open the
battery
drawer
Contains the
battery and
functions
as an on/o
switch
Sound out
18
Identify left and right
hearing aid
It is important to distinguish between the
left and the right hearing aid as they might
be programmed dierently. You can nd left/
right color indicators in the battery drawer.
Indicators can also be found on the molds.
A RED indicator marks the
RIGHT hearing aid
A BLUE indicator marks the
LEFT hearing aid
19
Battery (size 13)
Your hearing aid is a miniature electronic
device that runs on special batteries. To
activate the hearing aid, you must insert a
new battery in the battery drawer. See how in
the “Replace the battery” section.
Battery
drawer
Pull out to open
Make sure the plus
is visible
20
Important notice
The MultiTool has a built-in magnet.
Keep the MultiTool at least 30 cm away
from credit cards and other magnetically
sensitive devices.
Brush
Wire loop
Magnet
MultiTool for handling
batteries and cleaning
The MultiTool contains a magnet which makes
it easier to replace the battery in the hearing
aid. It also contains a brush and a wire loop
for cleaning and removing ear wax from your
earpiece. If you need a new MultiTool, please
contact your hearing care professional.
21
Turn the hearing aid
ON and OFF
The battery drawer is used to switch the
hearing aid on and o. To save battery life,
make sure your hearing aid is switched o
when you are not wearing it.
Turn ON
Close the battery
drawer with the
battery in place.
Turn OFF
Open the battery
drawer.
22
When to replace a battery
When it is time to replace the battery, you
will hear three beeps repeated at moderate
intervals until the battery runs out.
Battery tip
To make sure the hearing aid is always
working, bring spare batteries with you, or
replace the battery before you leave home.
*Bluetooth® will be shut down and is not possible to use
wireless accessories.
The Bluetooth® word mark and logos are registered
trademarks owned by the Bluetooth SIG, Inc. and any
use of such marks by Demant A/S is under license.
Other trademarks and trade names are those of their
respective owners.
Three beeps*
The battery
is running low
Four beeps
The battery
has run out
Batteries need to be replaced more often
if you are streaming audio or music to your
hearing aids.
23
1. Remove
Fully open the battery
drawer. Remove the
battery.
2. Uncover
Remove the sticky label
from the + side of the
new battery.
Tip:
Wait 2 minutes so that
the battery can draw
air, to ensure optimal
function.
3. Insert
Insert the new battery
into the battery drawer.
Make sure the + side
faces up.
Replace the battery
24
Tip
The MultiTool can be used for battery change.
Use the magnetic end to remove and insert
batteries. The MultiTool is provided by your
hearing care professional.
4. Close
Close the battery
drawer. The hearing
aid will play a jingle
through the earpiece.
Hold the earpiece close
to your ear to hear the
jingle.
25
Put on the hearing aid
with earhook and mold
Read the following pages if you have a hearing
aid with an earhook and mold.
The mold is customized for you and ts your
ear shape. The molds are unique for the left or
the right ear.
Step 1
Gently pull your ear
outwards and press the
mold in the direction of the
ear canal, twisting slightly.
Step 2
Place the hearing aid
behind your ear.
26
Caring for your hearing aid
When handling your hearing aid, hold it over a
soft surface to avoid damage if you drop it.
Clean the microphone openings
Carefully brush away debris from the openings
using a clean brush. Gently brush the surface
and make sure the brush is not pressed into
the openings.
27
Microphone
openings
Important notice
Use a soft, dry cloth to clean the hearing
aid. It must never be washed or immersed in
water or other liquids.
28
Clean the mold
The mold should be cleaned regularly. Use a
soft cloth to clean the surface of the mold. Use
the MultiTool wire loop to clean the opening.
Replace the tube
The tubing between the mold and the aid
should be replaced when it becomes yellow or
sti. Consult your hearing care professional for
tubing replacement.
29
Wash the mold
Step 1
Make sure you are able
to identify which mold
is for which hearing aid
before disconnecting
them from the hearing
aid.
Step 2
Disconnect the tube
and mold from the
earhook. Hold the
earhook rmly, when
pulling o the tube.
Otherwise the hearing
aid may be damaged.
Step 3
Wash the mold and
tube using mild
soap. Rinse and dry
completely before
reconnecting to the
hearing aid.
30
miniFit thin tube
Read the following pages if your hearing aid has
a miniFit thin tube with either a dome, Grip Tip
or Micro Mold as earpiece.
The miniFit thin tube brings sound into your
ear. The thin tube should only be used with an
earpiece attached. Use only parts designed for
your hearing aid.
Thin tube
Ear grip (optional)
31
Put on the hearing aid with thin tube
Step 1
Place the hearing aid behind
your ear.
Step 2
Hold the bend of the tube
between your thumb and
index nger. The earpiece
should point towards the ear
canal opening.
Step 3
Gently push the earpiece into
your ear canal until the thin
tube sits close against the
side of your head. If the thin
tube has an ear grip, place
it in the ear so it follows the
contour of the ear.
32
Step 1
Pull the thin tube out of the
hearing aid.
Step 2
Push the cleaning tool all the
way through the thin tube.
Step 3
Reconnect the thin tube to the
hearing aid.
Clean the thin tube
The thin tube should be cleaned to keep it
clear from moisture and wax. If not cleaned, it
could become blocked with wax which means
no sound will be able to come out.
33
Standard earpieces for thin
tube
There are 4 dierent types of domes. Both
domes and Grip Tip are made of soft rubber
material. Identify your earpiece type and size
below.
6 mm 8 mm 10 mm 12 mm*
* not for Open Dome
Open Dome
Power Dome
Bass Dome, single vent
Bass Dome, double vent
Grip Tip (available in small and large,
left and right, with or without vent)
Important notice
If the earpiece is not on the thin tube when
removed from the ear, the earpiece might
still be in the ear canal. Consult your hearing
care professional for further instructions.
34
Replace dome or Grip Tip
The earpiece (dome or Grip Tip) should not
be cleaned. If the earpiece is lled with wax,
replace it with a new one. Grip Tip should be
replaced at least once a month.
Step 1
Hold on to the end of
the thin tube and then
pull o the earpiece.
Step 2
Insert the thin tube
exactly into the
middle of the earpiece
to obtain a rm
attachment.
Step 3
Push rmly to ensure
that the earpiece is
fastened securely.
35
Customized earpieces for
thin tube
Micro Molds are available in two dierent
materials. The earpieces are customized for
your ear.
Micro Mold
VarioTherm® Micro Mold*
Customized earpieces have a white wax lter
attached to the sound opening. ProWax is the
lter type to be used with these earpieces. To
replace the ProWax lter, see section “Replace
ProWax lter”.
*Var ioTherm® Micro Mold does not have a wax lter.
36
Clean Micro Mold
The Micro Mold should be cleaned regularly.
The Micro Mold has a white wax lter that must
be replaced when clogged, or if the hearing aid
does not sound normal.
ProWax lter
The vent is cleaned by
pressing the brush through the
hole, twisting it slightly.
Vent
Important notice
Always use the same type of wax lter as
was originally supplied with the hearing
aid. If you are in any doubt about the use
or replacement of wax lters, contact your
hearing care professional.
37
Replace ProWax lter
1. Tool
Remove the tool from
the shell. The tool has
two pins, one empty for
removal and one with
the new wax lter.
New
lter
2. Remove
Push the empty pin
into the wax lter in the
mold and pull it out.
New
lter
3. Insert
Insert the new wax lter
using the other pin,
remove the tool, and
throw it out.
Old lter
38
Flight mode
When boarding an airplane or entering an
area where it is prohibited to radiate radio
signals, e.g., during ight, ight mode must be
activated. The hearing aid will still be working.
It is only necessary to activate ight mode on
one hearing aid.
To activate and deactivate
ight mode
Press either end of the
Program Button for at least
7 seconds. A jingle conrms
your action.
Opening and closing the battery drawer will
deactivate the ight mode. See section
“Quick reset”.
39
Optional features and
accessories
The features and accessories described on
the following pages are optional. Please
contact your hearing care professional to nd
out how your hearing aid is programmed. If
you experience dicult listening situations,
a special program may be helpful. These
are programmed by your hearing care
professional.
Write down hearing situations where you may
need help.
40
Change volume (optional)
The Program Button allows you to adjust the
volume. You will hear a click when you turn the
volume up or down.
Give a short press to the
button to decrease the
volume
Give a short press to the
button to increase the
volume
You will hear 2 beeps
at the start-up level.
You will hear 3 beeps
at Maximum and
Minimum.
Maximum
Minimum
Start-up level
Volume Change
Left Right
To be lled out by the hearing care
professional.
41
Change program (optional)
Your hearing aid can have up to 4 dierent
programs. These are programmed by your
hearing care professional.
Press up or down
to change between
programs
You can change continuously between
programs both up and down in the program
order. For example, if you want to go from
program 1 to 4, you can press the down button
once instead of pressing the up button 3
times.
42
To be lled out by the hearing care
professional
Program Activation sound When to use
1“1 beep”
2“2 beeps”
3“3 beeps”
4“4 beeps”
Program change:
Left Right Short press Medium press
43
Mute the hearing aid
(optional)
Use the mute function if you need to silence
the hearing aid while wearing it.
Important notice
Do not use the mute function as an o
switch, as the hearing aid still draws current
from the battery in this mode.
Apply a very long press
(4 seconds) to either end
of the Program Button to
mute the hearing aid.
To reactivate, push the
Program Button briey.
44
Quick reset
If you wish to return to the standard settings
of the hearing aid programmed by your
hearing care professional, simply open and
then close the battery drawer. A jingle is
played when you reset the hearing aid.
Open Close
45
Using hearing aid with
iPhone, iPad, and
iPod touch
Your hearing aid is a Made for iPhone® hearing
aid and allows for direct communication and
control with an iPhone®, iPad® or iPod® touch.
For assistance in pairing and using these
products with your hearing aid, please contact
your hearing care professional or visit our
support site at:
www.hearingsolutions.philips.com
For information on compatibility, please visit
www.hearingsolutions.philips.com/
compatibility.
Stream audio with Android™ devices through
the Philips AudioClip.
46
Pairing hearing aid
with iPhone
1. Settings
Open your iPhone
and go to “Settings”.
Make sure
Bluetooth® is on.
Then choose
“Accessibility”.
Bluetooth On
Accessibility
2. Accessibility
On the
“Accessibility”
screen, choose
“Hearing Devices”.
Hearing Devices
47
3. Prepare
Open and close the
battery drawer, on
both hearing aids if
you have two and
place it close to
your iPhone. The
hearing aid stays
in pairing mode for
3 minutes.
4. Select
Your iPhone will
detect the hearing
aid for pairing.
Detected devices
will appear in your
iPhone list. Choose
your hearing aid.
Philip
HearLink 9010
48
5. Conrm pairing
Conrm pairing.
If you have two
hearing aids,
pairing
conrmation
is needed for
each hearing aid.
Bluetooth Pairing
Request
“Philip” would like to
pair with your iPhone
Cancel Pair
49
Re-connect your hearing aids
to your iPhone, iPad, or iPod
touch
When you turn o your hearing aids or iPhone,
iPad, or iPod touch, these will no longer be
connected. To connect them again, turn on
your hearing aids by opening and closing the
battery drawer. The hearing aids will then
automatically re-connect to your device.
“Made for iPod”, “Made for iPhone”, and
“Made for iPad” mean that an electronic
accessory has been designed to connect
specically to iPod, iPhone, or iPad,
respectively, and has been certied by
the developer to meet Apple performance
standards. Apple is not responsible for the
operation of this device or its compliance
with safety and regulatory standards. Please
note that the use of this accessory with
iPod, iPhone, or iPad may aect wireless
performance.
50
Philips HearLink app
Philips HearLink app for iPhone, iPad, iPod
touch, and Android devices oers an intuitive
and discreet way to control your hearing aid.
Philips HearLink app also enables you to
connect and control an endless range of other
devices by linking to IFTTT via the internet.
Go to www.hearingsolutions.philips.com/
compatibility for more details and information
on compatibility. Philips HearLink app is
available on Apple App Store® and on Google
Play™. When downloading Philips HearLink
app on iPad, search for iPhone apps on Apple
App Store®.
Stream audio with Android devices through
the Philips AudioClip accessory.
51
Please nd more details here:
www.hearingsolutions.philips.com
Apple, the Apple logo, iPhone, iPad,
iPod touch, and Apple Watch are trademarks
of Apple Inc., registered in the U.S. and other
countries.
App Store is a service mark of Apple Inc.
Android, Google Play, and the Google Play
logo are trademarks of Google LLC.
52
Wireless accessories (optional)
As an enhancement to your wireless hearing aid,
a range of wireless accessories are available.
They can enable you to hear and communicate
better in a lot of everyday situations.
AudioClip
When this device is paired with your mobile
phone, you can use the hearing aids like stereo
headphones. AudioClip can also function as a
remote microphone and remote control.
TV Adapter
The TV Adapter is a wireless transmitter of
sound from TV and electronic audio devices. The
TV Adapter streams sound directly to your
hearing aid.
Remote Control
The Remote Control oers the ability to change
programs, adjust volume or mute your hearing
aid.
Philips HearLink app
The app oers an intuitive and discreet way to
control your hearing aids, with iPhone, iPad,
iPod touch, and Android devices.
For more information, please contact your
hearing care professional or visit:
www.hearingsolutions.philips.com.
53
Other options (optional)
Auto Telephone (optional for
HearLink 3000 and 2000)
The Auto Telephone can
automatically activate a
phone program in the hearing
aid, if your telephone has a
dedicated magnet. The magnet
needs to be placed on your
telephone next to the sound
outlet.
Telecoil
Telecoil helps you hear better
when using a telephone with
a built-in loop or when you
are in buildings with teleloop
systems such as theatres,
churches, or lecture rooms.
This symbol or a similar sign is
shown wherever a teleloop has
been installed.
Direct Audio Input (DAI) adapter
Allows your hearing aid to receive signals
directly from external sources such as TV,
personal stereos, etc.
FM adapter
Allows your hearing aid to connect to an
external FM receiver.
For more information, please contact your
hearing care professional.
54
Important notice
Avoid excessive force to open the battery
drawer when in the locked position. Do
not force the battery drawer beyond its
fully opened position. Make sure to insert
the battery correctly. Please contact your
hearing care professional if you suspect the
tamper-resistant eectiveness and locking
ability are damaged.
Tamper-resistant battery
drawer (optional)
To keep the battery out of reach of infants,
small children and people with learning
diculties, a tamper-resistant battery drawer
should be used.
55
To lock the battery drawer
Close the battery drawer
completely and make sure it is
locked.
Tool to unlock the battery
drawer
Use this small tool provided
by your hearing care
professional.
Unlock the battery drawer
Insert the tip of the tool into
the small hole at the back of
the battery drawer.
1. Move it to the right and
hold it.
2. Open the battery drawer.
1
2
56
General warnings
You should familiarize yourself fully with the
following general warnings before using your
hearing aid for your personal safety and to
ensure correct use.
Please note that a hearing aid will not restore
normal hearing and will not prevent or
improve a hearing impairment resulting from
organic conditions. Furthermore, note that in
most cases, infrequent use of a hearing aid
does not permit a user to attain full benet
from it.
Consult your hearing care professional if you
experience unexpected operations or events
with your hearing aid.
Usage of hearing aids
·Hearing aids should be used only as
directed and adjusted by your hearing care
professional. Misuse can result in sudden
and permanent hearing loss.
·Never allow others to wear your hearing aid,
as incorrect usage could cause permanent
damage to their hearing.
57
Choking hazards & risk of swallowing batteries
and other small parts
·Hearing aids, their parts, and batteries
should be kept out of reach of children and
anyone who might swallow these items or
otherwise cause injury to themselves.
·Batteries have occasionally been mistaken
for pills. Therefore, check your medicine
carefully before swallowing any pills.
·Most hearing aids can be supplied with
a tamper-resistant battery drawer upon
request. This is strongly recommended for
infants, small children, and people with
learning diculties.
If a battery or hearing aid is swallowed, see a
doctor immediately.
58
Battery use
·Always use batteries recommended by your
hearing care professional. Batteries of low
quality may leak and cause bodily harm.
·Never attempt to recharge your batteries,
and never dispose of batteries by burning
them. There is a risk that the batteries will
explode.
Dysfunction
·Be aware of the possibility that your hearing
aid may stop working without notice. Keep
this in mind when you depend on warning
sounds (e.g. when you are in trac). The
hearing aids may stop functioning, for
instance if the batteries have expired or if
the tubing is blocked by moisture or ear wax.
Active implants
·Caution must be taken with active
implants. In general, follow the guidelines
recommended by manufacturers of
implantable debrillators and pacemakers
regarding use with mobile phones and
magnets.
General warnings
59
·The Auto Telephone magnet and MultiTool
(which has a built-in magnet) should be kept
more than 30 cm away from the implant, e.g.
do not carry it in a breast pocket.
·If you have an active brain implant,
please contact the manufacturer of your
implantable device for information about the
risk of disturbance.
X-ray, CT, MR, PET scanning and
electrotherapy
·Remove your hearing aid before X-ray, CT/
MR/PET scanning electrotherapy, surgery
etc. as your hearing aid may be damaged
when exposed to strong elds.
Heat and chemicals
·The hearing aid must never be exposed to
extreme heat e.g. left inside a parked car in
the sun.
·The hearing aid must not be dried in
microwave ovens or other ovens.
·The chemicals in cosmetics, hairspray,
perfume, aftershave lotion, suntan lotion
and insect repellent can damage the hearing
aid. Always remove your hearing aid before
applying such products and allow time to dry
before use.
60
Power aid
·Special care should be exercised in
selecting, tting and using a hearing aid
where maximum sound pressure capability
exceeds 132 dB SPL (IEC 711), as there may be
risk of impairing the remaining hearing of the
hearing aid user.
For information on whether your hearing
aid is a power aid, ask your hearing care
professional.
Possible side eects
·Hearing aids and earpieces may cause an
accelerated accumulation of ear wax.
·The otherwise non-allergenic materials used
in hearing aids may in rare cases cause a skin
irritation or other side eects.
Please seek consultation with a physician if
these conditions occur.
Interference
·The hearing aid has been thoroughly tested
for interference, according to the most
stringent international standards. However,
interference between the hearing aid and
other devices (e.g. some mobile telephones,
citizens band systems and shop alarm
General warnings
61
Important notice
When the DAI is connected to an audio
source plugged into a wall outlet, the audio
source must comply with IEC-60065,
IEC-60950 or equivalent safety standards.
systems and other devices) may occur. If this
occurs, increase the distance between the
hearing aid and the interfering device.
Use on aircraft
·Your hearing aid contains Bluetooth®.
On board an aircraft, ight mode must be
activated, unless Bluetooth® is permitted by
the ight personnel.
Connection to external equipment
·The safety of the hearing aid when
connected to external equipment with
an auxiliary input cable and/or directly, is
determined by the external signal source.
When connected to external equipment
plugged into a wall outlet, this equipment
must comply with IEC-62368 (or IEC-60065,
IEC-60950 until June 20, 2019) or equivalent
safety standards.
62
Consult your hearing care professional if
you experience unexpected operations or
serious incidents with your hearing aid during
use or because of its use. Your hearing care
professional will support you with issue
handling and, if relevant, reporting to the
manufacturer and/or the national authorities.
Hearing aid is only a part of hearing
habilitation and may need to be
supplemented by auditory training and
instruction in lipreading.
Only use your hearing aid in areas where
wireless transmission is permitted.
Modication of hearing aids is not allowed
Changes or modications not expressly
approved by the manufacturer will void the
warranty of the equipment.
Incompatible non-supplied accessories
Only use accessories, transducers or cables
supplied by the manufacturer. Incompatible
accessories may result in reduced
electromagnetic compatibility (EMC) of your
device.
63
Electromagnetic interference may occur in the
vicinity of equipment with the symbol
to the right. Portable and mobile RF
(radio frequency) communications
equipment can aect the performance
of your hearing aid. If your hearing aid
is aected by electromagnetic interference,
move away from the source to reduce the
interference.
64
Symptom Possible causes Solutions
No sound
Dead battery Replace the battery
Clogged earpieces
(dome, Grip Tip or Micro Mold)
Clean mold
Consider replacing wax lter, dome, or Grip Tip
Intermittent or
reduced sound
Clogged sound outlet Clean mold or replace wax lter, dome, or Grip Tip
Moisture Wipe battery with a dry cloth
Dead battery Replace the battery
Squealing noise
Hearing aid earpiece inserted
incorrectly Re-insert the earpiece
Ear wax accumulated in ear canal Have ear canal examined by your doctor
Beeping
If your hearing aid plays 8 beeps,
4 times consecutively, your hearing
aid needs a microphone service
check
Contact your hearing care professional
Pairing issue
with Apple
device
Bluetooth® connection failed
1. Unpair your hearing aids
(Settings gAccessibility gHearing Devices
gDevices gForget this device).
2. Turn Bluetooth® o and on again.
3. Open and close battery drawer on hearing aids.
4. Re-pair hearing aids (see section “Pair hearing
aid with iPhone”).
Only one hearing aid paired
Troubleshooting guide
65
Symptom Possible causes Solutions
No sound
Dead battery Replace the battery
Clogged earpieces
(dome, Grip Tip or Micro Mold)
Clean mold
Consider replacing wax lter, dome, or Grip Tip
Intermittent or
reduced sound
Clogged sound outlet Clean mold or replace wax lter, dome, or Grip Tip
Moisture Wipe battery with a dry cloth
Dead battery Replace the battery
Squealing noise
Hearing aid earpiece inserted
incorrectly Re-insert the earpiece
Ear wax accumulated in ear canal Have ear canal examined by your doctor
Beeping
If your hearing aid plays 8 beeps,
4 times consecutively, your hearing
aid needs a microphone service
check
Contact your hearing care professional
Pairing issue
with Apple
device
Bluetooth® connection failed
1. Unpair your hearing aids
(Settings gAccessibility gHearing Devices
gDevices gForget this device).
2. Turn Bluetooth® o and on again.
3. Open and close battery drawer on hearing aids.
4. Re-pair hearing aids (see section “Pair hearing
aid with iPhone”).
Only one hearing aid paired
If none of the above solutions work, consult
your hearing care professional for assistance.
66
Water & dust resistance
Your hearing aid is dust-tight and protected
against ingress of water (IP68) which means
it is designed to be worn in all daily life
situations. Therefore, you do not have to
worry about sweat or getting wet in the rain.
Should your hearing aid come in contact with
water and stop working, please follow these
guidelines:
1. Gently wipe o any water.
2. Open the battery drawer and remove the
battery and gently wipe o any water in the
battery drawer.
3. Let the hearing aid dry with the battery
drawer left open for approximately
30 minutes.
4. Insert a new battery.
Important notice
Do not wear your hearing aid while
showering or participating in water
activities. Do not immerse your hearing aid
in water or other liquids.
67
Conditions of use
Operating
conditions
Temperature:
+1 °C to +40 °C
Relative humidity:
5 % to 93 %, non-condensing
Storage and
transportation
conditions
Temperature and humidity
should not exceed the
following limits for extended
periods during transportation
and storage:
Temperature:
– 25 °C to +60 °C
Relative humidity:
5 % to 93 %, non-condensing
68
Technical information
The hearing aid contains two radio
technologies, which are described below:
The hearing aid contains a radio transceiver
using short range magnetic induction
technology working at 3.84 MHz. The magnetic
eld strength of the transmitter is very weak
and is always below 15nW (-40 dBuA/m at
10 meter distance).
The hearing aid also contains a radio
transceiver using Bluetooth® Low Energy
(BLE) and a proprietary short range radio
technology both working at ISM band 2.4 GHz.
The radio transmitter is weak and is always
below 3.0 mW equal to 4.8 dBm e.i.r.p. in total
radiated power.
The hearing aid complies with international
standards concerning electromagnetic
compatibility and human exposure.
Due to the limited space available on the
hearing aid, relevant approval markings can
be found in this document.
Additional information can be found in the
Specication Guide on
www.hearingsolutions.philips.com.
69
USA and Canada
The hearing aid contains a radio module with
the following certication ID numbers:
FCC ID: 2ACAH-AUBTEP
IC: 11936A-AUBTEP
The manufacturer declares that this hearing
aid is in compliance with the essential
requirements and other relevant provisions of
Directive 2014/53/EU.
Declaration of Conformity is available from
the manufacturer.
SBO Hearing A/S
Kongebakken 9
DK-2765 Smørum
Denmark
E2105
Waste from electronic
equipment must be
handled according to
local regulations.
70
Description of symbols used in this booklet or
on the packaging label
Warnings
Text marked with a marking symbol must
be read before using the product.
Manufacturer
The product is produced by the
manufacturer whose name and address
are stated next to the symbol. Indicates
the medical device manufacturer, as
dened in EU Directives 90/385/EEC,
93/42/EEC and 98/79/EC.
CE mark
The product complies with Medical
Device Directive 93/42/EEC. The four
digits number indicates the identication
of the notied body.
Electronic waste (WEEE)
Recycle your hearing aids, accessories or
batteries according to local regulations
or return them to your hearing care
professional for disposal.
Electronic equipment covered by
Directive 2012/19/EU on waste and
electrical equipment (WEEE).
E2105
Regulatory Compliance Mark (RCM)
The product complies with electrical
safety, EMC and radio spectrum
requirements for products supplied to the
Australian or New Zealand market.
Made for iPod, iPhone, and iPad
Indicates that the device is compatible
with iPod, iPhone and iPad.
Description of symbols used on the
packaging label.
71
IP68
IP code
This symbol indicates the class of
protections against harmful ingress of
water and particulate matter according to
EN 60529:1991/+A2:2013.
IP6X indicates total dust protection.
IPX8 indicates the protection against the
eects of continuous immersion in water.
Bluetooth® logo
Registered trademark of Bluetooth® SIG,
Inc. where any use of such requires a
license.
Keep dry
Indicates a medical device that needs to
be protected from moisture.
Caution symbol
Consult instruction for use (User Guide) for
warnings and cautions.
REF
Catalogue number
Indicates the manufacturer’s catalogue
number so that the medical device can be
identied.
SN
Serial number
Indicates the manufacturer’s serial number
so that a specic medical device can be
identied.
Hearing loop
This logo incorporates the universal
symbol for hearing assistance. The "T"
signies that a hearing loop is installed.
Medical Device
The device is a medical device.
Radio Frequency (RF) transmitter
Your hearing aid contains an RF
transmitter.
72
214782/UK
GTIN
Global Trade Item Number
A globally unique 14-digit number used to identify medical
device products including medical device software. GTIN in
this booklet is related to medical device rmware (inside
the hearing aid). GTIN on regulatory packaging label is
related to medical device hardware (the hearing aid itself).
REACH Declaration:
REACH requires Philips Hearing Solutions to provide
chemical content information for Substances of Very
High Concern (SVHC) if they are present above 0.1% of the
article weight. No substances on the REACH SVHC list
applicable at the time of manufacturing is present in
Product HearLink. More recent information can be found on
the website www.hearingsolutions.philips.com/REACH.
73
< 15 mm >
< >
8,15 mm
< >
9.0 mm
< 19 mm >
Placeholder
for FSC logo
Philips and the Philips Shield Emblem are registered
trademarks of Koninklijke Philips N.V. and are used
under license. This product has been manufactured
by or for and is sold under the responsibility of SBO
Hearing A/S, and SBO Hearing A/S is the warrantor in
relation to this product.
www.hearingsolutions.philips.com
2019-11-14 | 214782 | UK | Firmware 1.x
0000214782000001
… 42 …


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