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Troubleshooting
This chapter summarizes the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Problem
Possible cause Solution
The outside of
the appliace
becomes hot
during use.
The outside of the
appliance becomes hot
because the heat inside
radiates to the outside
walls.
This is normal. All handles, knobs and buttons that you
need to touch during use will stay cool enough to
touch.
The pan, the basket and the inside of the lid will
always become hot when the appliance is switched
on to ensure the food is properly cooked. The pan and
the basket are always too hot to touch.
If you leave the appliance switched on for a longer
time, some areas will get too hot to touch. These areas
are marked on the appliance with the following icon:
As long as you are aware of the hot areas and avoid
touching them, the appliance is completely safe to
use.
My home-
made fries do
not turn out as I
expected.
You did not use the right
potato type.
Follow the instructions in this user manual to prepare
home-made fries (see 'Making home-made fries').
The amount of ingredients
in the basket is too big.
Follow the instructions in this user manual to prepare
home-made fries (see 'Making home-made fries').
Certain types of ingredients
need to be shaken halfway
through the cooking time.
Follow the instructions in this user manual to prepare
home-made fries (see 'Making home-made fries').
The airfryer
does not switch
on.
The appliance is not
plugged in.
When you switch on the appliance, you hear the
sound of the working fan. If you do not hear this
sound, check if the plug is inserted in the wall socket
properly.
You have set the timer to a
shorter time than 5 minutes.
Set the timer to a time of 5 minutes or more.
Several appliances are
connected to one socket.
Try a different socket and check the fuses. The airfryer
has a power of 1400W.
15
English
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