Manual Philips HD7863 SENSEO Quadrante (page 14 of 120) (English, German, Dutch, Danish, French, Portuguese, Spanish, Norwegian)

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Problem Solution

I cannot open the lid. A vacuum may have temporarily formed under the lid.

Switch off the machine and wait 24 hours before pulling up the lever to

open the lid. Do not use force when pulling up the lever to open the lid.

When the lid opens, take out the pod holder and unclog the hole by

holding the pod holder under a running tap. If necessary, use a washing-up

brush or a pin to unclog the hole.

Make sure you do not move the SENSEO

machine. Moving the machine,

placing it outdoors or in a cool or cold environment does not accelerate

the unlocking of the lid.

Do NOT put the SENSEO

machine in the fridge or freezer, as this does

not accelerate the unlocking of the lid. You can prevent the lid from getting

locked by cleaning the pod holder regularly. Never put ground coffee (lter-

ne grind) in the pod holder. Prevent pods from tearing by placing them

in the pod holder with the convex side pointing downwards. Check if the

coffee in the pod is evenly distributed when you place the pod in the pod

holder. Press the pods lightly into the pod holder.

If problems continue to occur, contact the Philips Consumer Care Centre

in your country.

The machine produces

less coffee than before.

Perhaps the sieve in the centre of the pod holder is clogged. If it is, unclog

the sieve by holding the pod holder under a running tap. If necessary, use a

washing-up brush or a pin to unclog the sieve.

Descale the machine (see chapter ‘Descaling’).

The SENSEO

coffee

machine brews only

a small quantity of

coffee or no coffee at

all when I use it for the

rst time.

You have not ushed the machine properly before rst use. As a result, the

boiler is not or only partly lled. Flush the machine properly (see chapter

‘Preparing the machine for use’) before you brew another cup of coffee.

I cannot close the lid

properly.

Check if a used coffee pod sticks to the water distribution disc. If this is the

case, remove the used pod.

Check if you have not put two coffee pods in the 1-cup pod holder q.

The machine has been

stored in a room that

was not frost-free.

Contact the Philips Consumer Care Centre in your country.

The SENSEO

coffee is

not strong enough.

Make sure that:

you have used the correct number of pods and have pressed the right

button. Use 1 pod in combination with the 1-cup pod holder q and the

1-cup button q. Use 2 pods in combination with the 2-cup pod holder

qq and the 2-cup button qq;

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