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Troubleshooting
This chapter summarises the most common problems you could
encounter with the machine. If you are unable to solve the problem with
the information below, contact the Consumer Care Centre in your country.
Problem Solution
The light ring around
the on/off button
ashes slowly.
You have used the SENSEO
®
coffee machine at an altitude higher than 2200
metres above sea level. This has caused the water in the machine to start
boiling before it has reached the required temperature, which prevents the
machine from functioning properly. Switch off the machine and no longer use
it at altitudes higher than 2200 metres above sea level.
The CALC light ashes. You have pressed the 1-cup button and the 2-cup button at the same time.
This started the descaling cycle. If you did not intend to start the descaling
cycle, simply press the on/off button to switch off the machine. If you did
intend to start the descaling cycle, do not interrupt this cycle but let the
appliance operate until the water reservoir is empty.
The CALC light does
not go out after
descaling.
The CALC light does not go out if the descaling procedure has not been
performed correctly. To perform the descaling procedure correctly:
Make sure you start the descaling cycle by pressing the 1-cup button and
the 2-cup button at the same time. See chapter ‘Descaling’ for a complete
description of the descaling procedure.
Make sure you do not interrupt the descaling cycle. During the descaling
cycle, hot water comes out of the coffee spout at intervals and the machine
stops descaling 3 to 4 times to let the descaling mixture act and to heat up
again. If you press the on/off button to interrupt this cycle, the CALC light
stays description of the descaling procedure.
Make sure you use four full water reservoirs to complete the descaling
procedure: two reservoirs lled with descaling mixture and two reservoirs
lled with fresh water. You start the two descaling cycles and the two ushing
cycles by pressing the 1-cup button and the 2-cup button at the same time.
If you do not complete the descaling procedure, scale residues remain behind
in the machine. This causes scale to build up more quickly and may cause
permanent and irreparable damage to the machine.
Do not switch the machine off during the descale process. If you switch off
the machine, you have to restart the whole descaling procedure.
The light ring around
the on/off button
continues to ash
rapidly.
Make sure that:
the water reservoir is placed properly;
there is enough water in the water reservoir (i.e. above the q MIN level if
you want to brew 1 cup);
the ambient temperature is not lower than 10°C. If it is, the machine does
not function properly.
ENGLISH20
20


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