Manual Philips HD7803 (page 5 of 10) (English, German)

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Troubleshooting

This chapter summarizes the most common problems you could encounter

with the appliance. If you are unable to solve the problem with the

information below, visit www.philips.com/support for a list of frequently

asked questions or contact the Consumer Care Center in your country.

Problem

Possible cause Solution

My coffee cup

overflows with

cold coffee

You did not flush the

machine before first

use.

Flush the machine before first

use.When the machine has

emptied a complete water

reservoir, you can start to

make a new coffee.

The indicator light

flashes slowly.

The machine is

heating up.

If this takes longer than two

minutes, contact the Philips

Consumer Care Centre in your

country

The indicator light

flashes quickly.

There is not enough

water in the water

reservoir

Fill the water reservoir and

make sure you place the

water reservoir properly into

the machine.

The float in the water

reservoir may be

stuck.

Empty the water reservoir and

shake it a few times to release

the float. Clean the water

reservoir with hot water and

some washing-up liquid or in

the dishwasher.

The coffee is not

hot enough.

You have used the

machine for a longer

period without

descaling.

Perform the descaling

procedure as described in

chapter ‘Descaling’.

The coffee

temperature in the

cup decreases

quickly.

Do not use cups that

are too large.

Use thin-walled cups. Thin-

walled cups absorb less heat

from the coffee than thick-

walled cups.

You can preheat the coffee

machine and cup by brewing

a cup of hot water first

without placing a coffee pod

in the pod holder.

Intensity select:

after pressing the

coffee button

twice, I do not get

a stronger coffee.

You have pressed the

coffee button twice

too fast or you have

waited longer than 3

seconds after pressing

te button for the first

time.

Pressing the coffee button

twice to get a stronger coffee,

is possible within a time frame

of 3 seconds. The LED light

on the machine will shine less

bright if the programming was

successful.

I cannot open the

lid.

A temporary vacuum

has developed under

the lid.

Switch off the coffee

machine. Pull up the lever

and wait 24 hours before you

open the lid. You may need

to use some force. Always

make sure the pod holders

are clean and the sieve is not

clogged to prevent vacuum.

The coffee

machine produces

less coffee than

before.

Perhaps the sieve in

the centre of the pod

holder is clogged.

If the sieve is clogged, use a

washingup brush to unclog

the sieve. If you cannot

unclog it properly with the

washing-up brush, put the

pod holder in the machine

and descale the machine.

Descale the machine (see

chapter ‘Descaling’).

Perhaps you have

pressed twice on the 1

or 2-cup button.

This new SENSEO appliance

offers you more choice as it

has extra coffee recipe

settings. Next to the long,

smooth SENSEO coffee you

can choose as well to make a

strong, smaller SENSEO

coffee by simply pressing the

button twice.

I cannot close the

lid properly.

Perhaps a used coffee

pod is sticking to the

water distribution disc.

If this is the case, remove the

used pod.

The coffee is not

strong enough.

You may not have

used the right number

of pods or may have

pressed the wrong

button.

Use 1 pod in combination with

the 1-cup pod holder and the

1-cup button. Use 2 pods in

combination with the 2-cup

pod holder and the 2-cup

button.

The pod(s) may not

have been placed in

the pod holder

properly.

Place the coffee pod(s)

properly in the centre of the

pod holder, to prevent water

from escaping along the edge

of the pod(s). When you use

two coffee pods on top of

each other, make sure that

the convex sides of both pods

point downwards and press

the pods lightly into the pod

holder. Make sure that the

coffee in the pod is

distributed evenly.

You may have used

the same pod twice.

Place a new pod in the pod

holder to brew a fresh cup of

coffee.

Perhaps you need a

different flavour.

If you prefer a more robust

flavour, SENSEO® coffee

pods with a stronger blend

are available.

Perhaps you have not

discovered the new

strength select feature

to brew a stronger

smaller coffee.

This new SENSEO appliance

offers you more choice as it

has extra coffee recipe

settings. Next to the long,

smooth SENSEO coffee you

can choose as well to make a

strong, smaller SENSEO

coffee by simply pressing the

button twice.

The coffee is too

strong.

Perhaps you need a

different flavour.

If you prefer a milder flavour,

SENSEO® coffee pods with a

milder blend are available.

Water leaks from

the coffee

machine.

You have not closed

the lid properly.

Close the lid properly and

lock the lever.

You overfilled the

water reservoir.

Do not fill the water reservoir

beyond MAX level.

The sieve in the

centre of the pod

holder may be

clogged.

Check the pod holder. If the

sieve is clogged, use a

washing-up brush to unclog

the sieve. If you cannot clean

it properly with the

washingup brush, put the pod

holder in the machine and

descale the machine (see

chapter ‘Descaling’).

The sealing ring may

be stuck under the

edge of the

distribution disc.

Check if the sealing ring is

stuck under the edge of the

distribution disc. If it is, pull it

out from under the

distribution disc carefully.

Water drops on the

worktop may be the

result of placing the

water reservoir or

removing and

removing used pod(s).

Check if the water drops on

the worktop are not the result

of placing or removing the

water reservoir or removing

used coffee pods. Make sure

that you do not remove the

water reservoir when the

coffee machine is heating up.

This may cause water that

normally ends up in the water

reservoir to leak out of the

machine.

In all other cases, contact the

Philips Consumer Care Centre

in your country.

The machine has

been stored in a room

that was not frost-

free.

Contact the Philips Consumer

Care. Centre in your country.

Deutsch

Einführung

Herzlichen Glückwunsch zu Ihrem Kauf und willkommen bei Philips! Um die

Unterstützung von Philips optimal nutzen zu können, sollten Sie Ihr Produkt

unter www.philips.com/welcome registrieren. Mit SENSEO® können Sie

sich jederzeit eine perfekte Tasse Kaffee mit feiner Crema zubereiten. Jede

Tasse wird frisch gebrüht, sodass Ihr Kaffee stets ein ausgewogenes und

volles Aroma entfalten kann. Das SENSEO®-System verbindet ein von

Philips speziell entwickeltes Brühverfahren mit portionsgerechten

Kaffeepads von SENSEO, die mit fein gemahlenem Kaffee gefüllt und in

verschiedenen Röststufen und Geschmacksrichtungen erhältlich sind.

Dieses perfekte Zusammenspiel garantiert Ihnen einen optimalen

Kaffeegenuss.

Dieses neue SENSEO-Gerät (HD6554, HD6555, HD6556) bietet Ihnen noch

mehr Auswahl, da es über zusätzliche Einstellungen für Kaffeerezepte

verfügt. Neben dem langen, weichen SENSEO-Kaffee können Sie auch

wählen, einen starken, kleineren SENSEO-Kaffee zuzubereiten, indem Sie

die Taste einfach zweimal drücken. Kaffee in praktischen SENSEO®

Kaffeepads und das einzigartige SENSEO® Brühsystem von Philips sind

perfekt aufeinander abgestimmt, sodass sich das volle Aroma des Kaffees

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Philips HD7803 Manual

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