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Problem Possible cause Solution
You have not used enough
pre-ground coffee.
Use one heaped measuring spoon of
pre-ground coffee per cup for stronger
coffee.
Water leaks from the
coffee machine.
You overfilled the water
reservoir.
Do not fill the water reservoir beyond
MAX level.
The sieve in the center of the
pod holder may be clogged.
Check the pod holder. If the sieve is
clogged, use a washing-up brush to
unclog the sieve. If you cannot clean it
properly with the washing-up brush,
put the pod holder in the machine and
descale the machine (see chapter
'Descaling').
The sealing ring may be stuck
under the edge of the
distribution disk.
Check if the sealing ring is stuck under
the edge of the distribution disk. If it is,
pull it out from under the distribution
disk carefully.
You forgot to place the
collector ring.
If you forget to place the collector ring,
water comes out of the lid of the
machine instead of passing through the
pod.
I cannot open the lid. A vacuum has formed under
the lid.
Switch of the coffee machine. Pull up
the lever and wait 24 hours before you
open the lid. You may need to use
some force.
Always make sure the pod holders are
clean and the center of the sieve is not
clogged to prevent a vacuum.
It takes longer than before
to brew filter coffee.
You have to descale the
machine.
To descale the machine, follow the
instructions in chapter ' Descaling'.
You left a pod holder in the
machine.
Remove the pod holder.
There is still water left in
the water tank, after
brewing filter coffee.
This is normal. The filter coffee brewing process does
not use up all the water in the water
tank.This is normal.
16
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