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保固與服務
若您需要相關服務或資訊,或是有任何問題,請瀏覽飛利浦網站,網址為 www.philips.
com,或連絡您當地的飛利浦顧客服務中心 (您可以在全球保證書上找到連絡電話)。若您
當地沒有顧客服務中心,請洽詢當地的飛利浦經銷商。
故障排除
如果電子鍋運作不正常,或烹調品質不佳,請參考下面的表格。如果您無法解決問題,請
連絡您當地的飛利浦顧客服務中心。
問題 原因 解決方法
烹調指示燈/米飯
指示燈沒有點
亮。
電源連接有問題。 請檢查電子鍋是否連接電源,插頭是否
確實插入電源插座中。
指示燈故障。 請將產品送至飛利浦經銷商或飛利浦授
權的服務中心。
保溫指示燈沒有
在烹調程序結束
時點亮。
指示燈故障。 請將產品送至飛利浦經銷商或飛利浦授
權的服務中心。
HD4738/4733:您將功能
選擇開關設定為「
CONGEE」(稀飯),但在
稀飯炊煮程序結束時,電
子鍋沒有切換至保溫模
式。
烹煮米飯時,有
水或泡沫自產品
內溢出。
烹煮米飯用的水太多。 請確認您在內鍋中加水直到水位刻度相
當於所使用的米杯數。確認水位沒有超
過刻度上的下一個等級,否則烹煮時水
可能溢出。
您所烹煮的米飯種類需要
較多的烹煮水量,例如蒸
穀米。
若您添加的的水量高出米杯數對應水量
的下一個刻度時,就可能發生此情形。
若您要烹煮水量需求較大的米飯時,請
勿烹煮超過 2 至 8 杯 (HD4738/
HD4728);2 至 6 杯 (HD4733);或 1 至
3 杯 (HD4723),以避免內鍋滿溢。
米飯沒有煮透。 加入的水量不足。 請根據內鍋內側所標示的刻度來加水 (請
參閱「使用此電器」單元)。
烹調程序沒有開始。 您沒有按下控制桿來啟動烹調程序。
內鍋沒有與加熱板良好接
觸。
確認加熱板上沒有異物殘留。
加熱元件損壞。 請將產品送至飛利浦經銷商或飛利浦授
權的服務中心。
米飯煮得太硬。 烹煮米飯用的水不夠。 在內鍋中加水直到水位刻度相當於所使
用的米杯數之後,再加一些水。確認水
位沒有超過刻度上的下一個等級,否則
烹煮時水可能溢出。
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