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This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem Solution
The appliance does not work. Plug in and switch on the appliance.
Make sure that the voltage indicated on the appliance
corresponds to the local mains voltage.
Fill the water tank with water.
In all other cases, contact the Consumer Care Centre in
your country.
Water leaks out of the appliance. Do not ll the water tank beyond the MAX level.
In all other cases, contact the Consumer Care Centre in
your country.
The appliance takes a long time to
brew coffee.
Descale the appliance (see chapter ‘Descaling’).
The appliance produces a lot of
noise and steam during the brewing
process.
Fill the water tank with COLD water.
Descale the appliance (see chapter ‘Descaling’).
Coffee grounds end up in the jug. Do not put too much ground coffee in the lter.
Place the jug correctly under the lter holder.
Unclog the opening in the bottom of the lter holder.
Use the right size of paper lter (1x4 or no. 4).
Make sure the paper lter is not torn.
The coffee is too weak. Use the right proportion of coffee to water.
Make sure the paper lter does not collapse.
Use the right size of paper lter (1x4 or no. 4).
Make sure there is no water in the jug before you start to
brew coffee.
The coffee does not taste good. Do not leave the jug with coffee on the hotplate too long,
especially not if it only contains a small amount of coffee.
The coffee is not hot enough. Place the jug properly on the hotplate.
Clean the hotplate and the jug (see chapter ‘Cleaning’).
Brew more than three cups of coffee to ensure that the
coffee has the right temperature.
Use thin cups, because they absorb less heat from the
coffee than thick cups.
Do not use cold milk from the fridge.
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