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This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem Possible solution
The appliance does not work. Plug in and switch on the appliance.
Make sure that the voltage indicated on the appliance
corresponds to the local mains voltage.
Fill the water tank with water.
In all other cases, contact the Philips Consumer Care Centre.
Water leaks out of the appliance. Do not ll the water tank beyond the MAX level.
In all other cases, contact the Philips Consumer Care Centre.
The appliance takes a long time
to brew coffee.
Descale the appliance (see chapter ‘Descaling’).
The appliance produces a lot of
noise and steam during the
brewing process.
Make sure that the appliance is not blocked by scale. If
necessary, descale the appliance (see chapter ‘Descaling’ ).
The lter overows when
I remove the jug from the
appliance while it is brewing
coffee.
If you remove the jug from the hotplate while the appliance is
brewing coffee, place the jug back onto the hotplate as soon
as possible to prevent the lter from overowing. Also note
that the coffee does not reach its full taste before the end of
the brewing cycle. Therefore we advise you not to
remove the jug and pour out the coffee before the end of the
brewing cycle.
Coffee grounds end up in the jug. Make sure that the water tank cover is in place before you
put the ground coffee in the lter.
Do not put too much ground coffee in the lter.
Place the jug correctly under the lter holder.
Unclog the opening in the bottom of the lter holder.
Use the right size of paper lter (1x4 or no. 4).
Make sure the paper lter is not torn.
The coffee is too weak Use the right proportion of coffee to water.
Make sure the paper lter does not collapse.
Use the right size of paper lter (1x4 or no. 4).
Make sure there is no water in the jug before you start to
brew coffee.
The coffee does not taste good. Do not leave the jug with coffee on the hotplate too long,
especially not if it only contains a small amount of coffee.
The coffee is not hot enough. Place the jug properly on the hotplate.
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