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Frequently asked questions
This chapter lists the questions most frequently asked about the tanning appliance. If you can’t nd the answer to your question, please contact
the Customer Care Centre in your country.
Question Answer
Why does the appliance not work? The plug may not be properly inserted in the wall socket. Put the plug properly in the wall socket.
There may be a power failure. Test if the power supply works by connecting another appliance.
You may not have set the timer. Set the timer to the appropriate tanning time.
Why does the canopy start and
the couch not?
The connecting cable may not be properly plugged in. Put the plug of the connecting cable properly
in the socket on the lower part of the couch.
Why does the fuse of the circuit to
which the appliance is connected cut
off the power, when I switch on or
use the appliance?
The fuse of the circuit to which the tanning appliance is connected must be a 16A standard fuse (in
the UK a 13A fuse for HB594) or a slow-blow automatic fuse. You may also have connected too
many appliances to the same circuit.
Why are the tanning results not as
good as I expected?
Perhaps you are using an extension cord that is too long and/or does not have the correct current
rating. Consult your dealer. Our general advice is not to use an extension cord.
You may have followed a tanning course that is not appropriate for your skin type. Check the table in
section ‘Tanning sessions: how often and how long?’
When the lamps have been used for a long time, the tanning capacity decreases. This effect only
becomes noticeable after several years. To solve this problem, select a slightly longer tanning time
or have the lamps replaced.
The tanning result depends on your skin type and the tanning course you are taking. The rst effect
only becomes visible after a few sessions.
Why do certain parts of my body
stay white?
When a person lies on a hard surface, the blood circulation in certain areas of the body diminishes. In
certain people, this may result in white spots on the body, usually on the lower back, when they are
tanning.
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