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Wi-Fi
Bluetooth
General
8
Troubleshooting
Warning
Risk of electric shock. Never remove the casing of the
product.

the product yourself.

the following points before you request

support at www.philips.com/support.
No power
Ensure that there is power at the DC outlet.
Make sure the DC IN socket of the speaker
is properly connected.


audio signal is received or no audio device
is connected.
No sound
Adjust the volume on this speaker.
Adjust the volume on the connected
device.
In AUDIO IN
playback through Bluetooth is stopped.
Make sure that your Bluetooth decivve is
within the operational range.
No response form the speaker
Restart the speaker.
Wi-Fi connection cannot be established
Check the availability of WLAN network on
the router.
Place the Wi-Fi router closer to the unit.
Make sure the password is correct.
Check the WLAN function or reboot the
modem and Wi-Fi router.
Quality of audio play from a connected
Bluetooth device is poor.
The Bluetooth reception is poor. Move the

any obstacle between the device and the
speaker.
unit on my Bluetooth device
Ensure the Bluetooth function is activated
on your Bluetooth device.
Re-pair the unit with your Bluetooth
device.
Cannot connect with my Bluetooth
device
The Bluetooth function of your device is
not enabled. Refer to the user manual of

function.
This speaker is not in pairing mode.
This speaker is already connected to
another Bluetooth-enabled device.
Disconnect and try again.
Play-Fi
Cannot discover the Play-Fi supported
devices from the app.
Make sure the decive is connected to the
Wi-Fi.
Cannot play Play-Fi music
Certain network service or contents
available through the device may not be
accessible in case the service provider
terminates its service.

close the Philips Sound app powered by
DTS Play-Fi. Restart the app.
When the speaker was set as Stereo Pairs

disconnected in the App before use
separately. 17
I can’t �nd the Bluetooth name of this
17


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