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- Do not throw away the appliance with the normal household waste
at the end of its life, but hand it in at an ofcial collection point for
recycling. By doing this, you help to preserve the environment.

If you need service or information or if you have a problem, please visit the
Philips website at or contact the Philips Consumer
Care Centre in your country (you nd its phone number in the worldwide
guarantee leaet). If there is no Consumer Care Centre in your country, go
to your local Philips dealer.

This chapter summarises the most common problems you could
encounter with the appliance. If you are unable to solve the problem with
the information below, contact the Consumer Care Centre in your country.
Problem Possible cause Solution
The light in the
AutoClean button
(specic types
only) or the lter-
cleaning reminder
light (specic types
only) ashes.
The lter cylinder needs
to be cleaned.
Press the AutoClean button (specic types only) or
turn the lter-cleaning handle (specic types only) to
clean the lter cylinder.
The suction power
is insufcient.
You have selected a low
suction power setting.
Select a higher suction power setting.
The lter cylinder is
clogged with dirt.
Clean the lter cylinder (see chapter ‘Cleaning and
maintenance’).
The motor protection
lter and/or the HEPA
lter are dirty.
Clean or replace the lters (see chapter ‘Cleaning and
maintenance’).
The nozzle, hose or tube
is blocked up.
To remove the obstruction, disconnect the blocked-up
item and connect it (as far as possible) the other way
around. Switch on the vacuum cleaner to force the air
through the blocked-up item in opposite direction.
The infrared
remote control
does not function.
You have not inserted
the batteries properly or
the batteries are empty.
Insert the batteries properly or replace them. See
chapter ‘Replacement’.
20
20


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