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SOPHO ErgoL
i
ne
D325/D330
ErgoLine@Net
U
S
ER
G
UIDE
Issue:
0506
SOPHO ErgoL
i
ne
D325/D330
ErgoLine@Net
U
S
ER
G
UIDE
A Publication of
PHILIPS BUSINESS COMMUNICATIONS
HILVERSUM, THE NETHERLANDS
Order No.:
Manual No.:
Date:
Great care has been taken to ensure that the information
contained in this handbook is accurate and complete.
Should any errors or omissions be discovered or should any
user wish to make a suggestion for improving this handbook,
they are invited to send the relevant details to :
PHILIPS BUSINESS COMMUNICATIONS
CUSTOMER SERVICES
P.O. BOX 32
1200 JD HILVERSUM
THE NETHERLANDS
© PHILIPS COMMUNICATION SYSTEMS B.V.
All right are reserved. Reproduction in whole or in part is
prohibited without the written consent of the copyright owner.
All brand names and product names in this document are
trademarks or registered trademarks of their respective companies.
9504 404 19402
2005
June 2005
i
Contents
Contents ....................................................................................................i
Section 1: Introduction
SOPHO ErgoLine D330 telephone layout......................................... 1
SOPHO ErgoLine D325 / ErgoLine@Net telephone layout........... 2
Section 2: Making and Answering Calls
Making Calls
Dialing a number ................................................................................... 3
Dialing hands-free.................................................................................. 3
Dialing a number offline ....................................................................... 3
Dialing using a speed-dial key ............................................................. 4
Using the personal directory or the extra phonebook(s) ................... 5
Using the Caller's List
Displaying the Callers list ..................................................................... 6
Calling someone from the Callers list ................................................. 6
Removing someone from the Callers list............................................ 7
Using the Last Number Redial
Calling someone from the Redial list .................................................. 8
Removing a number from the Redial list............................................ 8
Editing a number from the Redial list [D330 only] ........................... 9
Dialing a number from the Redial list during a call......................... 10
Storing the number of a connected party to the Redial list ............ 10
ii
Answering and Ending a Call
Answering an incoming call............................................................... 11
Answering a diverted call ...................................................................11
Ending a call......................................................................................... 12
Disconnecting a call............................................................................. 12
Switching between Listen-In, Hands-free &
Softspeaking
Switching from Soft-speaking to Listen-in....................................... 13
Switching from Softspeaking to Handsfree...................................... 13
Switching from Hands-free to Listen-in ........................................... 13
Switching from Hands-free to Soft-speaking................................... 14
Switching from Listen-in to Soft-speaking....................................... 14
Switching from Listen-in to Hands-free ........................................... 14
Switching the Active Microphone Off and On
Switching the active microphone off and on.................................... 15
Using Hold
Putting the caller on Hold and calling someone else .......................16
Transferring a call ................................................................................ 16
Shuffling between two calls ............................................................... 17
Connecting to a held call and disconnecting a current call ............. 17
Connecting to a held call after being disconnected.......................... 18
Setting up a three-party conference ................................................... 19
Things You Can Do if the Line is Busy or Not
Answered
Calling back a busy number or a not answering call....................... 20
Canceling a Callback........................................................................... 21
iv
Using the Directory
Adding a name to the personal directory .......................................... 29
Removing a name from the directory................................................31
Modifying a name in the directory [D330]....................................... 32
Modifying a name in the directory [D325]....................................... 34
Copying from the extra phonebook to the personal directory........ 36
Section 4: Customizing your Telephone
Changing the Contrast of your Display
Changing the contrast of your display [D330 only] ........................ 37
Toggling Features On and Off
Toggling features on and off ..............................................................38
Changing Specific Telephone Settings
Changing the language of your telephone ........................................ 40
Adjusting the ringer volume on your phone..................................... 41
Adjusting the ringer melody on your phone..................................... 42
Locking the Telephone
Locking the telephone......................................................................... 43
Locking: barring access to programming functions ........................ 44
Lock: set direct call to…..................................................................... 44
Lock: receive calls only....................................................................... 45
Unlocking the telephone..................................................................... 45
Changing your password to lock the telephone ...............................46
Setting the Voice Output Medium
Setting the voice output medium ....................................................... 47
v
Using Special Mode
Entering the special mode................................................................... 48
Clearing all personal information (keys, directory) ......................... 49
Downloading features to your telephone.......................................... 50
How to return to user mode................................................................ 51
Setting Up and Using Memory Keys
Programming a speed-dial number into an empty memory key.... 52
Programming a function in an empty memory key......................... 53
Programming a groupfacility in an empty memory key................. 55
Editing the contents of a memory key............................................... 57
Clearing the contents of a memory key............................................. 58
Using a function key to activate or deactivate a function................ 59
Using a speed key during a call.......................................................... 59
Section 5: Using Group Functions
How to use Group Features
Using Group facilities.......................................................................... 60
Monitoring the status of group facility keys ..................................... 61
Making a call to a group member...................................................... 63
Making an intercom call to a group member ................................... 64
Answering an incoming call for a group member ........................... 65
Answering an incoming call from a group member ....................... 66
Toggling your telephone between absent and present .................... 66
Switching your telephone absent for incoming group calls............ 68
Remotely toggling another telephone absent and present............... 69
Answering calls for executives........................................................... 70
Answering group calls, private calls or personal calls..................... 71
Parking and uptaking a call................................................................. 72
Using an alternative secretary............................................................. 73
How to observe the group status........................................................ 74
vi
Glossary
Glossary ................................................................................................ 75
Introduction 1
SOPHO ErgoLine D330 telephone layout
1
23
4
5
6
7
89
0
OK
ABC
GHI
JKL
PQRS TUV
MNO
WXYZ
DEF
ErgoLine
Backspace
Hold
Shift
Options
Memory keys
Volume
Loudspeaker
Mic mute
LNR
Exit
Introduction2
SOPHO ErgoLine D325 / ErgoLine@Net
telephone layout
Making Calls 3
Dialing a number
1 Lift the handset
2 Type the number you want
Dialing hands-free
1 Press the Loudspeaker key
2 Type the number you want
Dialing a number offline
1 Type the number you want
or or
OK
2 Either lift the handset, press the key or
press OK
Making Calls4
Dialing using a speed-dial key
Before you can dial someone using a Speed-dial key, you must have
programmed it with the number, (see the section Programming a speed-
dial number into an empty memory key).
or
1 Lift the handset or press the key
or
+
2 Press the speed-dial key you want
or
Press Shift and the speed-dial key to
access the second level
or or
OK
3 Either replace the handset, press the
Loudspeaker key or press OK to end the
call
Note: If ‘one keystroke call’ setup is active (see the section Toggling
features on and off), you only have to press the speed-dial key. The call is
then set up automatically.
Making Calls 5
Using the personal directory or the extra
phonebook(s)
The directory, often called personal directory, is present in your telephone.
Before you can dial someone using the directory, you must have a
directory set up with names and numbers (see Adding a name to the
directory). It can contain up to 100 names.
An extra phonebook consists of names/numbers, present in the system e.g.
a list of the employees in the company. An extra phonebook is not always
present, this depends on the system.
1 Press the Options key.
2 Scroll to the desired item
Note: The extra phonebooks are not
always present. This depends on the
system.
OK
3 Press OK
4 Key the first letter (or more) of the name
you are calling for example, to enter B
press key 2 twice
5 Scroll if necessary to find the name you
want
OK
6 Press OK to display the number
or or
OK
7 Either lift the handset, press the
loudspeaker key or press OK
Using the Callers List6
Displaying the Callers list
The Callers option is only available if there are entries in the Callers list.
Any new callers are indicated by the Options icon flashing in the display.
The Callers list can contain 10 callers numbers and/or messages.
1 Press the Options key
OK
or +
OK
2 If you are accessing new information in
the Callers list that you have not
previously read, the Callers option will
appear in the display. Press OK
If you are accessing information that you
have previously read, scroll to the Callers
option and press OK
3 Scroll to see all the callers in the list
Calling someone from the Callers list
or or
OK
To call the person from the Callers list
whose name is in the display, either lift
the handset, press the Loudspeaker key,
or press OK
Using the Callers List 7
Removing someone from the Callers list
1 To remove the person from the Callers
list whose name is in the display, press
the Options key
OK
2 Press OK
Using the Last Number Redial8
Calling someone from the Redial list
Every time you make a call the number you call is stored in the Redial list.
This list can contain 5 numbers
1 Press the Redial key
2 Scroll to find the number/name you want
to call
or or
OK
3 Either lift the handset, press the
Loudspeaker key, or press OK
Note: Any currently connected party is
put on Hold automatically
Removing a number from the Redial list
1 Press the Redial key
2 Scroll to the number you want to remove
3 Press the Options key
OK
4 Press OK to remove the entry
Using the Last Number Redial 9
Editing a number from the Redial list [D330 only]
1 Press the Redial key
OK
<
<
<
<
2 Scroll to the number you want to edit
OK
<
<
<
<
X
3 Edit the number using the number keypad
and the horizontal cursor keys and the
backspace key
or or
OK
4 To dial the number, either lift the handset,
or, if using the telephone hands-free press
the Loudspeaker key, or press OK
The number is now stored in the Redial
list
Using the Last Number Redial10
Dialing a number from the Redial list during a call
1 During a call, press the Redial key
2 Scroll to the number you want to dial
OK
3 Press OK. The connected party is put on
Hold and the number is dialed
Storing the number of a connected party to the
Redial list
1 During a call, press the Options key
2 Scroll to the Store number option
OK
3 Press OK to store the number in the
Redial list
Answering and Ending a Call12
Ending a call
or
1
Replace the handset, or, if using the
telephone hands-free, press the
Loudspeaker key
Note: If the phone starts ringing after you have ended the call, there is a
call waiting. This is announced as a normal incoming call. Call/Cost
duration will be displayed
Disconnecting a call
1 Press the Options key
2 Scroll to the Disconnect option
OK
3 Press OK. The call is disconnected. You
can immediately set up another call
Switching between Listen-in, Handsfree & Softspeaking 13
Switching from Soft-speaking to Listen-in
Press the Loudspeaker key whilst using
the handset
Switching from Softspeaking to Handsfree
+
Press and whilst holding down the
Loudspeaker key replace the handset,
then release the Loudspeaker key
Note: If you replace the handset after
releasing the Loudspeaker key you will
disconnect your call
Switching from Hands-free to Listen-in
1 Lift the handset
2 Press the Loudspeaker key
Switching between Listen-in, Handsfree & Softspeaking14
Switching from Hands-free to Soft-speaking
Lift the handset whilst using the phone
hands-free
Switching from Listen-in to Soft-speaking
Press the Loudspeaker key to disable
listen-in
Switching from Listen-in to Hands-free
+
Press and whilst holding down the
Loudspeaker key, replace the handset;
then release the Loudspeaker key
Note: If you replace the handset after
releasing the Loudspeaker key, you will
disconnect your call
Switching the Active Microphone Off and On 15
Switching the active microphone off and on
Press the Microphone mute key to switch
the active microphone off
Press the Microphone mute key again to
switch it back on
Note: If Microphone mute is on, the other party cannot hear you. The
LED indicates the status of the microphone, as follows:
LED off
The handset microphone is on as you are using
the handset, or the set is idle.
LED
flashing
The microphone is off: the other party cannot
hear you
LED on
The microphone in the phone is on: you are
using the telephone hands-free
Using Hold16
Putting the caller on Hold and calling someone
else
R
1 Whilst connected, press the Hold key
2 Dial the number of the other party
R
3 Press the Hold key again to return to the
original caller
Transferring a call
R
1 Whilst connected, press the Hold key
2 Dial the number of the other caller
or
3 Replace the handset or, if using the
telephone hands-free, press the
Loudspeaker key
Using Hold 17
Shuffling between two calls
R
1 Whilst connected to one caller with a
second caller on Hold, press the Hold
key. You are connected to the held call
and the original caller is put on Hold
R
2 Press the Hold key again to connect to the
original caller and put the second caller
on Hold
Connecting to a held call and disconnecting a
current call
1 To connect to the person who is on Hold
and disconnect the current call, press the
Options key
2 Scroll to the Reconnect option
OK
3 Press OK
Using Hold18
Connecting to a held call after being disconnected
R
or
Press the Hold key or replace the handset
If, after you replace the handset, the
telephone rings, you can answer the call
by lifting the handset or by pressing the
Loudspeaker key
Using Hold 19
Setting up a three-party conference
It may be that your system does not support this feature for you. If that is
the case, you will not have access to it.
R
1
Whilst connected to one caller, press the
Hold key
2 Press the Options key
OK
3 Press OK to prepare a 3-party call
4 Dial the number of the third party
5 When the third party answers the call,
press the Options key
6 Scroll to the Add 3rd party option
OK
7 Press OK
8 To view the number/name of the other
party, press the Options key
OK
9 Press OK
or
10
To withdraw from the call, replace the
handset or, if using the telephone hands-
free, press the Loudspeaker key. The
other two parties can continue their
conversation after you have disconnected
Things You Can Do if the Line is Busy or Not Answered20
Calling back a busy number or a not answering
call
1 On hearing the busy tone or if there is no
answer, press the Options key
OK
2 Press OK to call back
or
3 Replace the handset or, if using the
telephone hands-free, press the
Loudspeaker key
When the busy number becomes available
or the not answering extension was used,
your telephone will ring in a different
tone and the ‘Call back...’ prompt will
appear in the display
or
4 Start the callback call by lifting the
handset or pressing the Loudspeaker key
Things You Can Do if the Line is Busy or Not Answered 21
Canceling a Callback
1 Press the Options key
2
Scroll to the Delete call backs option
OK
3 Press OK
All outstanding calls back are cancelled
Things You Can Do if the Line is Busy22
Intruding on a busy line
1 Press the Options key
2 Scroll to the Intrude option
OK
3 Press OK
Note: Both parties can hear you when you
do this
Waiting for a busy extension
It may be that your system does not support this feature for you. If that is
the case, you will not have access to it.
1 Press the Options key
2 Scroll to the I’ll wait option
OK
3 Press OK
Now the other person knows that you are
waiting. Wait for the call to be answered
and proceed as for a normal call.
Answering Incoming Call Waiting 23
Viewing the I.D. of the waiting incoming call
1 Press the Options key
OK
2 Press OK to see who is waiting
3 If you don’t want to answer the call
waiting, press the Exit key
Switching between the current call and a waiting
incoming call
1 If during a call, the call waiting icon
flashes in the top right hand corner of the
display there is a call waiting for you. If
enabled, a beep will also sound
2 Press the Options key
OK
3 Press OK to see who is waiting
4 Press the Options key
OK
5 Press OK to answer the waiting call
Note: The previous caller is placed in your waiting queue.
You can switch between the two parties using the steps above.
Preparing a Number During a Call26
Preparing a number during a call
1 During a call press the Options key
2 Scroll until you find the Number
preparation ? option
OK
3 Press OK
4 Enter the number you want to dial
OK
5 Press OK to put the caller on hold and dial
the displayed number
Using the Directory 29
Adding a name to the personal directory
1 Press the Options key
Note: If the Callers option is shown first,
press the up key once until Directory is
displayed
OK
2 Press OK to access the directory
3 If the directory is empty, go to step 4.
Otherwise, press the Options key and then
go to step 4
OK
4 Press OK to add a directory entry
1. , : ! ? + - % & / ( ) = ¿¡1
2 A B C à á â ã ä å æ ç 2
3 D E F è é ê ë 3
4 G H I ì í î ï 4
5 J K L 5
6 M NO ñ ò ó ô õ ö œ ø6
7 P Q R S ß 7
8 T U V ù ú û ü 8
9 W X Y Z 9
0 space 0
# #
* *
5
Type the name: (for example, to enter B
press number key 2 twice). Type 0 to
insert a space.
Note: International characters can be
obtained by continuous pressing of the
key until the character required is
displayed: e.g. to enter à press number 2
four times.
continued on next page
Using the Directory30
OK
6 Press OK
7
Type the name
Note: While adding a name during a call,
the number of the connected party is
displayed here. If required you can edit
this number [D330 only] or erase the
number by pressing the options key and
OK.
OK
8 Press OK
9 To return to idle, press the Exit key
Using the Directory 31
Removing a name from the directory
1 Press the Options key
OK
or
+
OK
2
Press OK if the Directory option is
displayed.
Otherwise scroll to the Directory option
and press OK
3 Type the first character from the name
4
Scroll if necessary to the name you wish
to remove and then press OK
5 Press the Options key
6
Scroll to the Remove entry option
OK
7 Press OK to remove the entry
8
To return to idle, press the Exit key
Using the Directory32
Modifying a name in the directory [D330]
1 Press the Options key
OK
or
OK
<
<
<
<
+
OK
2 Press OK if the Directory? option is
displayed.
Otherwise scroll to that option and press
OK
3 Type the first character from the name
(for example, to enter B press number key
2 twice). Type 0 to insert a space
OK
<
<
<
<
4
Scroll if necessary to the name you wish
to modify and then press OK
5 Press the Options key
OK
6
Press OK to modify the directory entry
X
OK
<
<
<
<
+
OK
7
Modify the name:
Use Backspace to delete a character
Use horizontal cursor keys to insert a
character
Press Options key and OK to erase all
characters
Using the Directory 33
OK
8 Press OK
X
OK
<
<
<
<
+
OK
9
Modify the number if required:
Use Backspace to delete a digit
Use horizontal cursor keys to insert a
digit.
Press Options key and OK to erase all
digits
OK
10 Press OK
11 To return to idle, press the Exit key
Using the Directory34
Modifying a name in the directory [D325]
1 Press the Options key
OK
or
+
OK
2
Press OK if the Directory? option is
displayed.
Otherwise scroll to that option and press
OK
3 Type the first character from the name
(for example, to enter B press number key
2 twice). Type 0 to insert a space
4
Scroll if necessary to the name you wish
to modify
5 Press the Options key
OK
6 Press OK to modify the directory entry
+
OK
7 Modify the name:
Press Options key and OK to erase all
characters
8
Enter new characters (for example, to
enter B press number key 2 twice).
Type 0 to insert a space
Using the Directory 35
OK
9 Press OK
+
OK
10
Modify the number if required:
Press the Options key and OK to erase all
characters
11
Enter a new number using the numeric
keypad.
OK
12 Press OK
13 To return to idle, press the Exit key
Using the Directory36
Copying an entry from the extra phonebook to the
personal directory
This section is only valid if your system provides an extra phonebook
1 Press the Options key.
2 Scroll to one of the extra phonebooks
OK
3 Press OK
4 Key the first letter of the name you are
calling for example, to enter B press key
2 twice
5
Scroll if necessary to find the name you
want
OK
6 Press OK to select the name and to see
the extension number
7 Press the Options key (shown on the
display: Copy to directory ?)
OK
8 Press OK
Note: The name/number can now be
edited [D330 only] or erased: press
Options key and OK
OK
9
Press OK twice to copy the name and the
number to your personal directory
Changing the Contrast of your Display 37
Changing the contrast of your display [D330 only]
1 Press and hold down the Shift key
2 Whilst holding down the shift key, press
the minus or plus key to alter the contrast
3 When you are satisfied with the contrast
level, release the Shift key
Toggling Features On and Off38
Toggling features on and off
It may be that your system does not support one or more of the underneath
features. If that is the case, you will not have access to them and/or you
will not be able to change their status.
There are several features in the phone which you switch on and off.
The following features can be accessed in User mode:
Ringer
Softring
Call wait. beep
Autom. answering
Autom. answering 1hr
One key call setup
Store divert. calls
Callers list
Do not disturb
Incoming intercom
Mic. for intercom
Status monitoring
TAPI (phone, not applicable to the ErgoLine@Net)
Loudring f. 3-softr
The following feature can be accessed via Special mode, see the section
Entering the special mode:
Night mode
You can find explanations for all of these features in the glossary at the
back of this book.
The procedure for toggling between features is shown in the following
table.
Toggling Features On and Off 39
Toggling features on and off (continued)
1 Press the Options key
2 Scroll to the Features option
OK
3 Press OK
OK
4 Press OK to select the Toggle list option
5 Scroll to the feature you want.
6 Press the Options key to change the
displayed option
OK
7 Press OK to display the feature to be
changed
OK
8 Press OK to make the change
9 To return to idle, press the Exit key
Changing Specific Telephone Settings40
Changing the language of your telephone
1 Press the Options key
2 Scroll to the Features option
OK
3 Press OK
4 Scroll to the Set phone option
OK
5 Press OK
OK
6 Press OK to select the Language option
7 Scroll to the language you want
OK
8 Press OK to save the setting
9 To return to idle, press the Exit key
Changing Specific Telephone Settings 41
Adjusting the ringer volume on your phone
1 Adjust the volume up or down using the
minus and plus control keys
OK
2 Press OK to save the setting
3 To return to idle, press the Exit key
Note: The volume keys are context sensitive so that the volume of the
ringer can be adjusted in any of the modes of use (Soft-Speaking,
Handsfree and Listen-In).
Changing Specific Telephone Settings42
Adjusting the ringer melody on your phone
1 Press the Options key
2 Scroll to the Features option
OK
3 Press OK
4 Scroll to the Set phone option
OK
5 Press OK
6 Scroll to the Set ringer option
OK
7 Press OK
8 Scroll to the Set melody option
OK
9 Press OK
or
10 Choose the melody by scrolling or
pressing a digit from the keypad and
listening to the melody
OK
11 Press OK to save the setting
12 To return to idle, press the Exit key
Locking the Telephone 43
Locking the telephone
By means of a password you can lock your telephone in the following
ways:
You can make and receive calls, but cannot access any programmed
functions
You can receive calls, but each keypress or lifting of the handset leads
to a hands-free/soft-speaking call to a specific number
You can only receive calls, but cannot make calls or access
programmed functions.
1
While in the idle mode, press the
Options key
2 Scroll to the Features option
OK
3 Press OK
4 Scroll to the Set phone option
OK
5 Press OK
6 Scroll to the Select mode option
OK
7 Press OK
8 Enter the lock password
(Default lock password is 111. This
password can be changed, see section
”Changing your password to lock the
telephone”
OK
9 Press OK to enter lock mode
Locking the Telephone44
Locking: barring access to programming functions
You can still make and receive calls.
You must be in Lock-mode to do this. See the section Locking the
telephone.
1
In Lock mode, scroll to No access to
programmed issues
OK
2 Press OK
Access to the programming functions is
now barred and the telephone returns to
the idle menu
Lock: set direct call to…
Lifting the handset or pressing the loudspeaker key directs calls to the
specific numbers you enter. You can still receive calls as normal. If you do
not enter any number, all outgoing calls are barred. You must be in Lock-
mode to do this. See the section Locking the telephone.
1 In Lock mode, scroll to Set direct call to
OK
2
Enter the number to which each key press
will direct a call, and then press OK
Note: You can enter up to 20 digits
Locking the Telephone 45
Lock: receive calls only
You must be in Lock-mode to do this. See the section Locking the
telephone.
1 In Lock mode, scroll to Receive calls only
OK
2 Press OK
Note: In this mode it will not be possible to make any outgoing calls
Unlocking the telephone
If your telephone is locked in any of the ways detailed in Locking the
telephone, you can remove the lock.
You require a Lock-password to unlock the telephone. (Default password
is 111)
1 Press the Options key
OK
2 Press OK
3 Enter the lock password (Default
password is 111). This password can be
changed, see section ”Changing your
password to lock the telephone”.
OK
4 Press OK to unlock the telephone
Locking the Telephone46
Changing your password to lock the telephone
1 Press the Options key
2 Scroll to the Features option
OK
3 Press OK
4 Scroll to the Setphone option
OK
5 Press OK
6
Scroll to the Change password option
OK
7 Press OK
8 Enter the old password
OK
9 Press OK
10 Enter the new password
OK
11 Press OK
12 Enter the new password again
OK
13 Press OK
14 To return to idle, press the Exit key
Setting the Voice Output Medium 47
Setting the voice output medium
You can change the voice output medium for your telephone so that it will
operate via a headset instead of the handset or vice versa.
1 Press the Options key
2 Scroll to the Features option
OK
3 Press OK
4 Scroll to the Set phone option
Note: In the Glossary you can find the
description of the options
OK
5 Press OK
6 Scroll to the Set voice output option
OK
7 Press OK
8 Scroll to the voice output medium type
you want (explanation of terms can be
found in the Glossary)
OK
9 Press OK
10 To return to idle, press the Exit key
Note: If you choose “Handset without hook” or “Headset”, the normal
hook switch on your telephone cradle will be disabled. You have to
program a function key with the function “On/off hook ”, which can then
be used as a hook switch.
Using the Special Mode48
Entering the special mode
Special mode gives you access to more features, e.g. in the toggle list, and
it gives you the option to clear all personal information in the phone
1 Press the Options key
2 Scroll to the Features option
OK
3 Press OK
4 Scroll to the Set phone option
OK
5 Press OK
6 Scroll to the Select mode option
OK
7 Press OK
8 Enter the password for the Special mode:
2468
Note: This password cannot be changed
OK
9 Press OK
Using the Special Mode 49
Clearing all personal information (keys, directory)
The telephone must be in Special mode to do this. See the section Entering
the special mode.
1 In Special mode, from the idle menu,
press the Options key
2 Scroll to the Features option
OK
3 Press OK
4 Scroll to the Set phone option
OK
5 Press OK
6 Scroll to the Service issues option
OK
7 Press OK
8 Scroll to the Clear all keys option, the
Clear directory option or the Reset toggle
list option
OK
9 Press OK
OK
10 Press OK again to confirm the change
11 To return to idle, press the Exit key
Using the Special Mode50
Downloading features to your telephone
The telephone must be in Special mode to do this. See the section Entering
the special mode.
Note: During the download you will not be able to use the telephone.
1 In Special mode, from the idle menu,
press the Options key
2 Scroll to the Features option
OK
3 Press OK
4 Scroll to the Set phone option
OK
5 Press OK
6 Scroll to the Service issues option
OK
7 Press OK
8 Scroll to the Download request option
OK
9 Press OK
Using the Special Mode 51
How to return to user mode
The phone needs to be in special mode before you can perform this
function. See the section Entering the special mode.
1 When your phone is in special mode,
press the Options key
2 Scroll to the Features option
OK
3 Press OK
4 Scroll to the Set phone option
OK
5 Press OK
6 Scroll to the Select mode option
OK
7 Press OK
8 Press the Options key
OK
9 To return to User Mode, press OK
Setting Up and Using Memory Keys52
Programming a speed-dial number into an empty
memory key
1 Press the Options key
2 Scroll to the Keys option
OK
3 Press OK
or
+
4 Press the empty memory key you want to
program
or
Press Shift and the empty memory key to
program at the second level of the key
Note: You also can program the second
level of the keypadkeys by pressing the
Shift and a keypadkey
OK
5 Press OK
6 Type a number
If the number matches with a name in the
directory, the matching name appears in
the display
OK
7 Press OK to allocate the number to your
selected memory key
8 To return to idle, press the Exit key
Setting Up and Using Memory Keys 53
Programming a function in an empty memory key
It may be that your system does not support one or more of these features
for you. If that is the case, you will not have access to them.
You can program specific functions under a memory key allowing access
to the function by way of a single key press.
The following functions can be programmed under a memory key:
Divert all calls
Call-back
Divert on busy
Do not disturb
DTMF
Message waiting
Call wait. beep
Autom. answering
Ringer
On/off hook for voice
Direct Password
Autom. answering 1 h
Handset without hook
Headset
TAPI (phone, not applicable to the ErgoLine@Net)
The following function can be accessed in Special mode (see the section
Entering the special mode):
Night mode
You can find explanations for all of these functions in the glossary at the
back of this book.
Setting Up and Using Memory Keys54
1 Press the Options key
2 Scroll to the Keys option
OK
3 Press OK
4
Press the empty memory key you want to
program
5 Scroll through the list of functions until
the facility you want appears in the
display.
OK
6 Press OK
7 If requested enter a number
Note: for the functions Diversion of all
calls and DTMF-tones, entering the
number is optional
8 To return to idle, press the Exit key
Setting Up and Using Memory Keys 55
Programming a groupfacility in an empty memory
key
You can program group facilities under a memory key allowing access to
the facility by way of a single key press.
The following group facilities can be programmed under a memory key:
Absent for calls
Group absence
Incoming intercom
Softring
Status monitoring
Show absent/present
Group facility
Group member calls
Group member (intercom)
Private calls
Personal calls
Executive calls
Group calls
Private park
Group park
Divert to altern. secr.
The following feature can be accessed in Special mode:
Line key
You can find explanations for all of these features in the glossary at the
back of this book. continued on next page.
Note: It may be that your system does not support one or more of these
group features. If that is the case, you will not have access to them.
Setting Up and Using Memory Keys 57
Editing the contents of a memory key
1 Press the Options key
2 Scroll to the Keys option
OK
3 Press OK
4 Press the empty memory key you want to
program
5 Press the Options key
OK
6 Press OK
X
+
OK
<
<
<
<
+
OK
7
Edit the function by selecting a new
function/ groupfacility (an explanation
can be found in the Glossary) or
Edit the number by using the Backspace
key and the horizontal cursor keys [D330
only] or
Erase the whole number by pressing the
Options key and OK and enter a new
number
OK
8 Press OK
9 To return to idle, press the Exit key
Note: If you are unable to edit a key, speak to your system administrator as
the key may have been set for the telephone system.
How to use Group Features70
Answering calls for executives
It may be that your system does not support this feature for you. If that is
the case, you will not have access to it.
Your telephone must be part of an executive/secretary arrangement and
have a key programmed for incoming executive calls: the Executive key
Note: Calls for the executive will only come in on this key if the telephone
is switched to Absent for calls, or if he/she is busy on a call.
It is possible to answer a call for an executive by means of this executive
key the moment the LED in the key is flashing and there is no indication
in the display.
If the LED in the Executive key is flashing fast, an external call is
coming in for that executive.
If the LED in the Executive key is flashing slowly, an internal call is
coming in for that executive.
Note: If the LED in the Executive key is on, a call is coming in for that
executive, however it can not be answered by you.
Executive
1 Press the Executive key of which the LED
is flashing.
The name/number of the incoming caller
is displayed
2 The telephone is automatically hands-
free. Lift the handset to continue the call
soft-speaking
How to use Group Features 71
Answering group calls, private calls or personal
calls
It may be that your system does not support this feature for you. If that is
the case, you will not have access to it.
Your telephone must have a key programmed for:
incoming group calls: the Group key
incoming private calls: the Private key
incoming personal calls: the Personal key
It is possible to answer a call coming in on one of these keys the moment
the LED in the key is flashing and there is no indication in the display.
If the LED in the key is flashing fast, an external call is coming in.
If the LED in the key is flashing slowly, an internal call is coming in.
Note: If the LED in the key is on, a call is coming, however it cannot be
answered by you.
Group or Private or
Personal
Press the Group key, Private key, or
Personal key of which the LED is
flashing
The name/number of the incoming caller
is displayed
The telephone is automatically hands
free. Lift the handset to continue the call
soft speaking.
How to use Group Features72
Parking and uptaking a call
It may be that your system does not support this feature for you. If that is
the case, you will not have access to it.
Your terminal must have a key programmed for private park: the Private
park key, or for group park: the Group park key.
If the LED in the key is off, the park key is empty, no one is parked
If the LED in the key is flashing, a caller is parked and you can get
back to the parked caller
If the LED in the key is on, a caller is parked, however you cannot get
back to the parked caller
Park
1 To park a connected call, press the Park
key
Note: If the LED in the key is off, the call
will be parked and you will get a dial tone
If the LED in the key is flashing, the
connected call and the parked call will be
swapped
The connected call is now parked and you
are connected to the formerly parked call
Park
2 To unpark a call, press the Park key of
which the LED is flashing
How to use Group Features 73
Using an alternative secretary
It may be that your system does not support this feature for you. If that is
the case, you will not have access to it.
Your telephone must be part of an executive/secretary arrangement and
have a key programmed for diversion to alternative secretary: the
Alternative Secretary key.
If the LED in the key is off, calls are not diverted to the alternative
secretary
If the LED in the key is flashing, calls are diverted to the alternative
secretary
Alternative secretary
1 To divert calls to the extension of an
alternative secretary, press the Alternative
secretary key, when the LED is off
Alternative secretary
2 To switch off diversion of all calls to the
extension of an alternative secretary, press
the Alternative secretary key, when the
LED is on
How to use Group Features74
How to observe the group status
It may be that your system does not support this feature for you. If that is
the case, you will not have access to it.
Lift the handset
Dial a start code plus the group number
(ask your system supervisor what these
numbers are)
The display will show 6 digits which
mean the following:
the first 2 digits show how many
group members are present
the second 2 digits show how many
are absent
the third 2 digits show how many calls
are waiting
Glossary 75
Glossary
Your telephone may not
support all of the features
mentioned below.
A
Absent for calls
Group facility that allows
you to prevent incoming
calls by switching to
absent, and to allow them
by switching to present. If
you switch to absent, all
group calls will be
diverted to a pre-defined
extension. Your telephone
can still be reached by
entitled users within the
Executive/secretary group,
and you can still receive
calls, for example, to your
private number.
Alternative secretary key
Group facility that allows
you to divert your calls
and the calls for a boss,
which normally come in
on your extension, to
another pre-defined
extension.
Automatic answering
The telephone can be
programmed to answer
incoming calls
automatically. A short
beep sounds then the
telephone automatically
switches to handsfree
mode.
Automatic ring back
If you call an extension
which is busy or doesn’t
answer, you can use the
“CallBack” option to have
the system call you back
the moment the other
party’s telephone is idle or
used again.
Automatically on hook
If you are using the
telephone handsfree and
the other party hangs up,
your telephone returns to
idle mode.
B
Backspace key (D330)
Pressing this key deletes
the last entered
digit/character.
Glossary
76
C
Call back
If you call an internal
extension which is busy,
or does not answer, you
can activate the “Call
back” option to have the
system to call you back
the moment the other
party’s telephone is idle or
used again.
Call diversion
Call diversion is a facility
to divert calls to another
extension. This can be to a
fixed or variable
extension.
Callers list
The telephone can keep a
record of all calls which
are not answered by you.
The record includes
messages left by the
callers and the time and
date they called. The
callers list can store details
of up to ten callers. You
can choose to disable the
callers list. Then the
telephone will not record
the unanswered incoming
calls.
Call waiting beep
Your telephone emits two
short beeps to alert you to
a call waiting. You cannot
alter the sound of the
beeps but you can disable
the signal. The call
waiting beep can be
disabled.
Call waiting indication
If a caller dials your
extension number while
you are on another call,
two short beeps will sound
and a “bell” icon flashes
on the display. The beeps
can be disabled.
D
Delete all call backs
You can delete all
activated call backs.
Dial tone
The tone you hear when
you lift the handset or
press the loudspeaker key
from idle.
Direct calls to . . .
See Lock types.
Direct password
A key can be programmed
with this function.
Pressing the key, lifting
the handset and typing a
password (ask your system
supervisor) will allow you
to access privileged
Glossary
77
functions authorized for
that access level.
Directory
A list of names and
numbers in your telephone
which can be used to call
people or to see who is
calling you.
Disconnect
If you end a call by
replacing the handset, or
activating the Disconnect
option, you will
immediately hear the
dialtone again.
Display
The small screen on your
telephone. You can vary
the contrast level of the
screen.
Diversion
If you want to receive
your calls somewhere else,
incoming calls can be
diverted to a selected or
variable extension.
Divert on busy
The telephone can be
programmed to divert your
calls automatically to
another pre-selected
extension if you are on a
call.
Divert to alternative
secretary
Group facility that allows
you to divert your calls,
and the calls for your boss
which normally come in to
your telephone, to another
pre-defined extension. A
memory key must be
programmed to allow you
to do this.
Do not disturb
Function that blocks your
extension to callers.
Incoming calls will be
diverted to the operator.
The function can be
toggled on/off.
Doorlamp
If your telephone is wired
to control a doorlamp via
the Static-interface, you
can program the following
options:
Doorlamp when busy;
The doorlamp can be
programmed to illuminate
when your telephone is
busy.
Doorlamp (manual);
Pressing the memory key
allocated to this function
will illuminate the
doorlamp.
Glossary
78
Dooropener
If your telephone is wired
to control the opening of a
door via the Static-
interface, pressing the
memory key allocated to
this function will activate
the door release
mechanism.
Download from the switch
This is the term used to
describe the process of
transferring data or
programs.
Certain memory keys and
other options may be
already programmed when
you start using your set.
DTMF
This stands for Dial Tone
Multi Frequency. When
this function is switched
on, when you dial a
number, each keypress
sounds a pitched note.
This can be switched on
and off by a programmed
function key.
E
Error beep
If you press a key which is
not valid in that specific
state, a short error beep
will sound.
Executive key
Group facility key that
allows a secretary to
answer incoming calls for
a boss on the secretary’s
telephone the moment the
boss’s telephone has been
switched to absent for
most calls.
Exit key
The key which returns the
telephone to the Idle menu
from every other menu.
Extension
A telephone linked to the
main telephone system.
F
Function key
A memory key which has
been programmed to
activate a function.
Glossary
79
G
Group
People with an inter-
related job function or
interest can have their
extensions “grouped”.
This allows each such
extension to make use of
Group facilities. The
people thus grouped are
called “Group members”.
Groupabsence key
Group facility key that
allows you to switch your
telephone absent/present
for group calls. If you
switch your telephone
absent for group calls, the
incoming group calls are
rerouted to other group
member(s).
Group facilities
Facilities supported by the
telephone system to make
it possible to work
efficiently in a group. For
example, you are able to
answer each others’ calls
and monitor each others’
telephone status.
Group member (intercom)
Group facility that allows
you to answer calls for and
make intercom calls or
normal calls to another
group member.
Group member key
Group facility key that
allows you to answer calls
for and make calls to
another group member.
Group observation
When this function is
active, you can display the
absent/present status of the
members of a group, and
how many calls there are
waiting for the group.
Group park key
Group facility key that
allows you to park a call
so that another group
member can unpark it
later.
H
Handset
The part of the telephone
that you lift to talk.
Handset without hook
The handset of the
telephone works, but the
cradle hook switch does
not. To use the telephone
this way, you must have
selected another hook
switch. This can be a foot
pedal or a function key
Glossary
83
Microphone blocked
If this feature is switched
on and if you can receive
incoming intercom calls,
the loudspeaker of your
telephone will be switched
on, but not the
microphone. The other
party cannot hear you.
Microphone mute
Muting the telephone
microphone prevents the
other party from hearing
you. This function is
controlled by the Micr.
key. Status depends upon
how you are using the
telephone, and is indicated
in the LED as follows:
LED off: The
microphone in the
telephone is not on -
because the telephone is
idle or you are using the
handset
LED flashing: The
microphone is blocked and
the other party cannot hear
you
LED on: The
microphone in the
telephone is on - you are
using the telephone
handsfree.
N
Night mode
Facility for diverting all
calls to a specified
extension, usually the
security duty officer’s
extension. Any extension
can be pre-programmed as
a night extension.
No programming
See lock types.
Notice
Message which can be
sent to you by another
party when you dial
his/her number. The notice
appears on your display as
soon as the called
extension starts ringing.
O
Off-hook
The handset has been
lifted from its cradle.
Off line
You are not busy on a call.
Offline number preparation
You can key in a number
before you lift the handset
or press the loudspeaker
key to set up the call.
Glossary
87
Softring
A sound of one, two or
three softrings can be
associated to group facility
keys to indicate the status
of the groupfacility. The
softringing volume is
adjustable by the volume
up/down keys. See also
Loudring f. 3-softr.
Softspeaking
Speaking into the
telephone via the handset.
Special mode
The mode that gives
access to Special Features.
This mode allows you to
carry out certain functions,
for example, clearing all
personal information
stored in the telephone.
Speed dial key
A memory key can be
programmed to dial a
commonly used number.
Status monitoring
Status monitoring is a
Group feature that allows
you to see which members
of the group are busy on a
call, or if calls for specific
group members are
coming in. If “Status
monitoring” is not active,
your telephone will not
show the status of other
group members.
Store diverted calls
If this function is active all
calls which are diverted to
you, but not answered by
you will be stored in the
Callers list, including
information about their
original destination.
Store number
The Store number option
is used to add the number
of a connected party to the
Redial list.
Suffix dialling
Sending digits to the
switch during a call to
request functions from the
switch.
T
TAPI
This stands for Telephone
Application Program
Interface.
TAPI (speech via
telephone);
The Speech path uses the
handsfree function, the
handset or headset
connected to the telephone
(for example, dialler).
Glossary
88
Three party conference
You can set up a call
between yourself and two
other parties. All parties
can hear each other.
Toggle list
This is a list of functions
which can be switched on
or off.
U
User mode
This is the default mode
for your telephone. If your
telephone is in Special
mode, you can switch it
back to User mode by
selecting the “User mode”
option.
V
Voice o/p
The medium used to make
calls. This can be either:
Handset with
hookswitch
Handset without
hookswitch
Headset.
Volume keys
These keys control the
volume of the
loudspeaker, the ringer
and the handset.
X
X-inp. inst. of mic.
The X- interface is used to
connect additional
equipment such as a
recording machine. The
X-input instead of
microphone function has
to be switched on and off
via a programmed
function key. It is used to
switch between the voice
input of the audio
interface and built in
microphones.
16


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