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Troubleshooting (continued)
Problem (HDMI/EPG) Solution
No HDMI audio output.
No HDMI video output.
EPG (GUIDE Plus+) data is
not available
You will not hear any sound from the HDMI output if the
source device is only DVI/HDCP-compatible.
It is not possible to output SACD or copy-controlled DVD-
Audio sources from the HDMI connection.
Make sure that you have activated this recorder as the HDMI
input in the settings for the device you are using. See HDMI
setting.
HDMI connection can only be made to HDMI-equipped devices
with HDCP (High Bandwidth Digital Content Protection). If you
wish to connect to a DVI connector (equipped with HDCP), you
will need a separate adaptor (DVI to HDMI).
Make sure the resolution of this recorder matches the device
you have connected using the HDMI. See HDMI setting.
Check if the HDMI cable is faulty. If there is not signal received
from the HDMI connection, the { Video Upscalling } and { HDMI
output } options in the system menu video output settings will
be greyed out. Replace a new HDMI cable.
When connecting to a non-HDCP compliant TV, the HDCP
warning message will appear only on the analogue video output.
To use the EPG, the analogue tuner has to be installed. Installing
only the digital tuner will result in no EPG service information.
Turn off the recorder to standby mode for at least 24 hours. It
will enable downloading of TV listings data.
Make sure that no timer recording is programmed during this
timing, as it will interrupt the EPG downloading.
96


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