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• On the remote control, select the correct audio
input.
• Make sure that the SoundBar is not muted.
• Reset your SoundBar to its factory settings (see
'Apply factory settings' on page 13).
No sound from the wireless portable speakers.
• Make sure that the wireless portable speaker
is turned on. Press ON on the bottom of the
wireless portable speaker.
• Dock the wireless portable speakers into the
main unit to charge the battery.
• If you intend the wireless portable speaker to
wirelessly connect to the main unit, make sure
that you press the SURROUND ON DEMAND
button on the wireless portable speaker.
• If you intend the wireless portable speaker to be
a standalone Bluetooth speaker, make sure that
you connect the portable left or right speaker to
a Bluetooth device (see 'Bluetooth on a single
speaker' on page 12).
No sound from the wireless subwoofer.
• Wirelessly connect the subwoofer to the main
unit.
Distorted sound or echo.
• If you play audio from the TV through the
SoundBar, make sure that the TV is muted.
Audio and video are not synchronized.
• Press AUDIO SYNC +/- to synchronize the
audio with the video.
Bluetooth
A device cannot connect with the SoundBar.
• The device does not support the compatible
prolesrequiredfortheSoundBar.
• You have not enabled the Bluetooth function of
the device. See the user manual of the device on
how to enable the function.
• The device is not correctly connected. Connect
the device correctly.
• The SoundBar is already connected with
another Bluetooth device. Disconnect the
connected device, then try again.
Quality of audio play from a connected Bluetooth
device is poor.
• The Bluetooth reception is poor. Move the
device closer to the SoundBar, or remove any
obstacle between the device and the SoundBar.
The connected Bluetooth device connects and
disconnects constantly.
• The Bluetooth reception is poor. Move the
device closer to the SoundBar, or remove any
obstacle between the device and the SoundBar.
• Turn off Wi-Fi function on the Bluetooth device
to avoid interference.
• For some Bluetooth, the Bluetooth connection
can be deactivated automatically to save power.
This does not indicate any malfunction of the
SoundBar.
Spatial calibration
Why spatial calibration is needed?
• Spatial calibration optimizes surround sound
experience if your portable left and right
speakers (surround) are not properly placed.
Improvement in surround sound is not noticeable
after successful spatial calibration.
• Surround sound improvement is only noticeable
if the portable left and right speakers (surround)
were improperly placed, or if there is strong
surround effect in the music you play.
Error message is displayed on the display panel.
• If spatial calibration fails, one of the following
error message is displayed. Refer to the fourth
chapter (Spatial calibration) for details to re-
calibrate.
• FAIL (fail): indicates that the portable left/
right speaker is not in SURROUND ON
DEMAND mode or out of calibration
range, or there is some obstacle by which
the main unit, the portable left and right
speakers cannot completely "see" each
other.
• BATT LOW (battery low): indicates that
the portable left/right speaker has low
battery.
• ERR1 (error): indicates that the portable
left and right speakers are not detached
from the main unit.
B5_12_UM_V2.0.indb 15 9/23/2014 1:26:48 PM
17


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