Philips Electronics Australia Limited and
Philips New Zealand Limited
Warranty against Defects
In this warranty:
We or us means Philips Electronics Australia Limited ACN 008 445 743 or
Philips New Zealand Limited (Company Number 1723), and our contact details
are set out at the end of this warranty;
Yo u means the purchaser or the original end-user of the Goods;
Supplier means the authorised distributor or retailer of the Goods that sold you
the Goods in Australia or New Zealand; and
Goods means the product or equipment which was accompanied by this warranty
and purchased in Australia or New Zealand.
If you require assistance with the operation of the product, its features or
specications please call the Philips Consumer Care Centre on 1300 363 391 in
Australia or 0800 658 224 in New Zealand.
Australia: Our Goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the Goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure. This is not
a complete statement of your legal rights as a consumer.
New Zealand: Our Goods come with guarantees that cannot be excluded under
the Consumer Guarantees Act 1993. This guarantee applies in addition to the
conditions and guarantees implied by that legislation.
Additional Warranty:
In addition to the rights and remedies that you have under the Australian
Consumer Law, Consumer Guarantees Act of New Zealand or any other
applicable law, we provide the following warranty against defects:
1. If, during the rst 2 years from their date of purchase from the Supplier
(Warranty Period), the Goods prove defective by reason of improper
workmanship or materials and none of your statutory rights or remedies
apply, we will repair or replace the Goods without charge.
2. We do not have to repair or replace the Goods under this Additional Warranty
if the Goods have been used for a commercial purpose; misused, improperly
or inappropriately installed, operated or repaired; abused; damaged; or not
maintained in accordance with the manufacturer’s instructions.
3. Even when we do not have to repair or replace the Goods, we may decide
to do so anyway. In some cases, we may decide to substitute the Goods with
a similar alternative product of our choosing. All such decisions are at our
absolute discretion.
4. All such repaired, replaced or substituted Goods continue to receive the
benet of this Additional Warranty for the time remaining on the original
Warranty Period.
5. This Additional Warranty is limited to repair, replacement or substitution only.
As far as the law permits, we will not be liable for any loss or damage caused to
property or persons arising from any cause whatsoever.
6. In order to claim under this Additional Warranty you must telephone us
on 1300 363 391 in Australia or 0800 658 224 in New Zealand within the
Warranty Period. You will be asked for details of the Goods, a description of the
defect and your personal details. Upon accepting your claim, we shall assist you
with either returning the Goods to the Supplier for replacement or to the most
convenient Philips Authorised Service Centre for your Goods to be repaired.
In some case we may require that you return to the Goods to us (at the
address below) for repair, replacement or substitution.
* All returned Goods must be accompanied by satisfactory proof of purchase
which clearly indicates the name and address of the Supplier, the date and
place of purchase and identies product. It is best to provide a legible and
unmodied receipt or sales invoice.
* You must bear any expense for return of the Goods or otherwise associated
with making your claim under this Additional Warranty.
7. This warranty is only valid and enforceable in Australia and New Zealand.
Contact us or the place of purchase for further details.
Philips Electronics Australia Limited Philips New Zealand Limited
Level 1, 65 Epping Rd, Level 2, 1 Nugent St,
North Ryde, SYDNEY NSW 2113 Grafton, AUCKLAND, 1023
Consumer Care: 1300 363 391 Consumer Care: 0800 658 224
E-mail: pceinfo.australia@philips.com Email: pceinfo.australia@philips.com
Website: www.philips.com/support Website: www.philips.com/support
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