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8 Troubleshooting
This chapter summarizes the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, contact
the Consumer Care Center in your country.
Problem Possible solution
The air purier
does not work
even though it is
switched on.
Check if the top cover is properly installed.
The lter replacement indicator has been on continuously
but you have not replaced the corresponding lter, and the
air purier is now locked. In this case, replace the lter and
reset the lter lifetime counter.
The airow that
comes out of
the air outlet
is signicantly
weaker than
before.
The pre-lter is dirty. Clean the pre-lter (see chapter
"Cleaning").
The air quality
does not improve,
even though the air
purier has been
operating for a
long time.
Check if the packing material is removed from the lters.
One of the lters has not been placed in the air purier
or a lter is not placed properly. Make sure that all lters
are properly installed in the following order, starting with
the innermost lter: 1) NanoProtect lter Series 3 (FY5185);
2) NanoProtect lter Active Carbon (FY5182); 3) pre-lter.
The air quality sensor is wet. Make sure that the air quality
sensor is clean and dry (see chapter "Cleaning").
The color of the air
quality light always
stays the same.
The air quality sensor is dirty. Clean the air quality sensor
(see chapter "Cleaning").
The air purier
produces a
unpleasant smell.
The rst few times you use the appliance, it may produce
a plastic smell. This is normal. However, if the appliance
produces a burnt smell, contact your Philips dealer
or an authorized Philips service center. The lter may
produce smell after being used for a while because of
the absorption of indoor air. Remove the lter and place
it where it has direct sunlight and ventilation for several
hours. Re-install and try using it again. If the odor remains,
please replace the lter.
The air purier is
loud.
If the air purier is too loud, change the fan speed to a
lower fan speed level. When using the air purier in a
bedroom at night, choose the sleep mode.
17


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