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17EN
Problem Possible solution
The appliance still
indicates that I
need to replace a
lter, but I already
did.
Perhaps you did not reset the lter lifetime counter. Switch
on the appliance. Then touch and hold the and for
3seconds.
Error code “E1”
displays on the
screen.
The motor has malfunctions. Contact the Consumer Care
Center in your country.
The Wi-Fi setup is
not successful.
If the router your purier is connected to is dual – band
and currently it is not connecting to a 2.4GHz network,
please switch to another band of the same router (2.4GHz)
and try to pair your purier again. 5GHz networks are not
supported.
Web authentication networks are not supported.
Check if the purier is within range of the Wi-Fi router. You
can try to locate the air purier closer to the Wi-Fi router.
Check if the network name is correct. The network name is
case-sensitive.
Check if the Wi-Fi password is correct. The password is
case-sensitive.
Retry the setup with the instructions in section “Reset the
Wi-Fi connection”
The Wi-Fi connectivity can be interrupted by electromagnetic
or other interferences. Keep the appliance away from other
electronic devices that may cause interferences.
Check if the mobile device is in airplane mode. Make sure
to have the airplane mode deactivated when connecting
to the Wi-Fi network.
Consult the help section in the App for extensive and up-
to-date troubleshooting tips.
19


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