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• If the picture and sound of a device connected to
HDMI is distorted, connect the device to another
HDMI port on TV and power reboot your source
device.
• If the picture and sound of a device connected with
HDMI is distorted, check if a different HDMI Ultra
HD setting can solve this problem. In Help, press the
colour key Keywords and look up HDMI Ultra
HD.
• If there are intermittent sound disruptions, make
sure that output settings from the HDMI device are
correct.
• If you use an HDMI-to-DVI adapter or HDMI-to-DVI
cable, make sure that an additional audio cable is
connected to AUDIO IN (mini-jack only), if available.
HDMI EasyLink does not work
• Make sure that your HDMI devices are HDMI-CEC
compatible. EasyLink features only work with devices
that are HDMI-CEC compatible.
No volume icon shown
• When an HDMI-CEC audio device is connected and
you use the TV Remote Control to adjust the volume
level from the device, this behaviour is normal.
Photos, videos and music from a USB device do not
show
• Make sure that the USB storage device is set to Mass
Storage Class compliant, as described in the storage
device's documentation.
• Make sure that the USB storage device is compatible
with the TV.
• Make sure that the audio and picture file formats are
supported by the TV.
Choppy playback of USB files
• The transfer performance of the USB storage device
may limit the data transfer rate to the TV which
causes poor playback.
Network
Wi-Fi network not found or distorted
• Microwave ovens, DECT phones or other Wi-Fi
802.11b/g/n/ac devices in your proximity might
disturb the wireless network.
• Make sure that the firewalls in your network allow
access to the TV's wireless connection.
• If the wireless network does not work properly in
your home, try the wired network installation.
Internet does not work
• If the connection to the router is OK, check the
router connection to the Internet.
The PC and Internet connection are slow
• Look in your wireless router's user manual for
information on indoor range, transfer rate and other
factors of signal quality.
• Use a high-speed (broadband) Internet connection
for your router.
DHCP
• If the connection fails, you can check the DHCP
(Dynamic Host Configuration Protocol) setting of the
router. DHCP should be switched on.
Bluetooth
Unable to pair
• Make sure the device is in pairing mode. Read the
user manual of the device.
• Keep the wireless speaker as close to the TV as
possible.
• Trying to pair several devices with the TV at the
same time, may not work.
Bluetooth lost connection
• Always position the wireless speaker within a range
of 5 meters from the TV.
Bluetooth Audio and Video syncronisation
• Before you purchase a wireless Bluetooth speaker,
inform yourself about its quality of Audio to Video
syncronisation, commonly called 'lip sync'. Not all
Bluetooth devices perform correctly. Ask your dealer
for advice.
Wrong Menu Language
Wrong menu language
Change the language back to your language.
1 - Press HOME to go to Home screen .
2 - Select the icon (Settings) from System bar on
the top of Home screen and press OK.
3 - Press 5 times (down).
4 - Press 3 times (right), select your language and
press OK.
5 - Press Back to close the menu.
27.4
Online Help
To solve any Philips TV related problem, you can
consult our online support. You can select your
language and enter your product model number.
Go to www.philips.com/TVsupport
On the support site you can find your country's
telephone number to contact us as well as answers to
frequently asked questions (FAQs). In some countries,
you can chat with one of our collaborators and ask
your question directly or send a question by email.
You can download new TV software or the manual to
read on your computer.
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