Manual Philips 51pp9910 17 (page 28 of 33) (English)

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Check This List of Symptoms and Possible Solutions Before Requesting Service

You may be able to solve the problem yourself. Charges for TV

installation and adjustment of customer controls are not covered

under your warranty.

If you need to call a customer service representative, please know the model

number and serial number of your product before you call. This information is

displayed on the back of the product. Also, please take a moment to identify

the problem you are having, and be prepared to explain this to the representa-

tive. If you believe the representative will need to help you with operations,

please stay near the product. Our representative will be happy to assist you.

To reach our Customer Care Center, call 1-800-531-0039.

Difficulties and Possible Solutions.

The TV remote control does not work

• Check that the batteries are installed correctly.

• If the batteries are dead, replace them with two “AA” size heavy duty (zinc chlo-

ride) or alkaline batteries.

• Be no farther than 30 feet from the TV when using the remote control and point

the remote toward the remote-sensor window on the TV.

• Clean the remote control and the remote-sensor window on the TV.

• Check the TV power cord. Unplug the TV, wait 10 seconds, then reinsert the

plug into the outlet and push the remote power or TV power/standby button

again.

• If you have your TV plugged into an AC power strip, ensure that the fuse on the

power strip is not blown.

• Check to see if the TV is on a wall switch.

The TV has no power

• Check the TV’s power cord. Unplug the TV, wait 10 seconds, then reinsert the

plug into the outlet and push the remote-control power or TV power/standby

button again.

• Check that the outlet is not on a wall switch.

• If you are using an AC power strip, be sure the fuse on the power strip is not

blown.

You cannot get a picture

• Be sure that you have made signal connections correctly and securely.

• Check the Tuner Mode control for the correct tuner setting.

• Try running the Auto Program feature.

• Ensure that you have selected the correct picture signal source using the AV

(remote) or Source Select (TV) buttons.

• If you are attempting to view a picture from a progressive-scan-capable DVD

player to the HD inputs, ensure that you have switched the DVD player to pro-

gressive-scan mode.

• If you are using an HD receiver, ensure that its output is set correctly (HD or

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Philips 51pp9910 17 Manual

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