on the first satellite. Check the signal strength indicator of the
first satellite on screen. With the first satellite set at the strongest
signal, select Search again to find the second satellite.
• Make sure the settings are set to Two Satellites.
Changing the installation settings did not solve my problem
• All settings, satellites and channels are only stored at the end
of the installation when you finish.
All satellite channels are gone
• If you use a Unicable system, make sure you assigned two
unique user band numbers for both built-in tuners in the
Unicable settings. It might be that another satellite receiver in
your Unicable system is using the same user band number.
Some satellite channels seem to have disappeared from the
channel list
• If some channels seem to be gone or displaced, the
broadcaster might have changed the transponder location of
these channels. To restore the channel positions in the channel
list, you can try an update of the channel package.
I cannot remove a satellite
• Subscription packages do not allow removing a satellite. To
remove the satellite, you have to do a complete installation again
and select another package.
Sometimes the reception is poor
• Check if the satellite dish is solidly mounted. Strong winds can
move the dish.
• Snow and rain can degrade the reception.
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