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8. Troubleshooting & FAQs
9. Troubleshooting &
FAQs
9.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer service
representative.
Common Problems
No Picture (Power LED not lit)
Make sure the power cord is plugged
into the power outlet and into the
back of the monitor.
First, ensure that the power button
on the rear of the monitor is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
Make sure the computer is turned on.
Make sure the signal cable is properly
connected to your computer.
Make sure the monitor cable has no
bent pins on the connect side. If yes,
repair or replace the cable.
The Energy Saving feature may be
activated
Screen says
  
Make sure the monitor cable is
properly connected to your computer.
(Also refer to the Quick Start Guide).
Check to see if the monitor cable has
bent pins.
Make sure the computer is turned on.
Visible signs of smoke or sparks
Do not perform any troubleshooting
steps
Disconnect the monitor from mains
power source immediately for safety
Contact with Philips customer service
representative immediately.
Imaging Problems
Image vibrates on the screen
Check that the signal cable is properly
securely connected to the graphics
board or PC.
Image appears blurred, indistinct or too
dark
Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
beenturnedo.
Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging " or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-
known phenomenon in LCD panel
technology. In most cases, the "burned
in" or "after-imaging" or "ghost
imaging" will disappear gradually over
a period of time after the power has
been switched off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging static
content.
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
after-image” or “ghost image”
symptoms that will not disappear
28


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