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9. Troubleshooting &
FAQs
9.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
1 Common Problems
No Picture (Power LED not lit)
Make sure the power cord is
plugged into the power outlet and
into the back of the monitor.
First, ensure that the power button
on the rear of the monitor is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
Make sure the computer is turned
on.
Make sure the signal cable is
properly connected to your
computer.
Make sure the monitor cable has no
bent pins on the connect side. If yes,
repair or replace the cable.
The Energy Saving feature may be
activated
Screen says
  
Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
Check to see if the monitor cable has
bent pins.
Make sure the computer is turned
on.
Visible signs of smoke or sparks
Do not perform any troubleshooting
steps
Disconnect the monitor from mains
power source immediately for safety
Contact with Philips customer service
representative immediately.
2 Imaging Problems
Image vibrates on the screen
Check that the signal cable is
properly securely connected to the
graphics board or PC.
Image appears blurred, indistinct or too
dark
Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned o.
Uninterrupted display of still or
static images over an extended
period may cause "burn-in", also
known as "after-imaging" or "ghost
imaging", on your screen. "Burn-in",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
LCD panel technology. In most cases,
the "burn-in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.
Always activate a moving screen
saver program when you leave your
monitor unattended.
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
25


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