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Philips 162 Manual

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Depart. Technical support- CM640 PROCEDURE COMPANY RESTRICTED
PHILIPS Consumer
Communications
Centre du Mans
Service Repair Support
VY-V-640-P162
Page : 27 of 38
Langue : EN
Date : 08/02/05
© PHILIPS ELECTRONICS N.V. 1999 VY-V-640-P330
All rights reserved. Reproduction in whole
having a defective
obile phone is small compared to the misuse of the customers. W@P is a software application and must be
point of view, the Flash memory may have to be changed if W@P
arameters cannot be saved bu
he mobile phone has to be considered as a defective one only if the memory test or the functional & radio
he points which have to be checked carefully with the customers are listed next:
* W@P parameters (ph , a sign or a number
wrong, W@P connection will fail.
* Covered area The ccess W@P services with only 1 reception bar. In practice, it is assumed
that more than 2 bars a or will have to ask the end
ser to test the phone in a well covered area (minimum of 3 bars).
ory in order to access W@P services. However, the
subscription is operator depend
as to be cancelled (menu: outgoing/data calls)
* Hourglass icon If th ) on the mobile phone,
means Internet access was successful. Hence, the mobile phone is working correctly.
* Roaming If the end gn country, he may not be able to use the W@P feature or may have to
change the W@P param (for exam one). The customer has
to contact his/her operator for further information.
of atte pts P services may be accessed after several attempts depending on the covered area or
the network status (bus s is not a case for exchange and the help desk/ASC/NSC operator will
have to make sure that e end er has ried se .
* Impossible to display W@P pages A W@P page ma on the mobile phone screen of a competitor
nd not by the Philips transceiver. The help desk /ASC/NSC operator will have to explain that the W@P navigators
ometimes, contents of particular pages can be decoded by a navigator and not by another (idem for
8.4.7 W@P Exchange criteria
Exchanges for W@P problems should be extremely rare because the chances of
m
considered as such. From a hardware
p t the probability of encountering this problem is near to zero.
T
tests are wrong.
T
one not W@P locked) These parameters are very critical. If a letter
is
end user should a
re required. For testing purpose, the help desk/ASC/NSC operat
u
* WAP phone A WAP phone is mandat
ent.
* Call barring Call barring h
e end user can see the transmitting icon (after the hourglass icon
it
user is in a forei
eters ple, use the analogue number instead of the ISDN
* Number m W@
y). Obviously, thi
th us t veral times before diagnosing the problem
y be displayed
a
are different. S
Netscape and Internet Explorer).
or in part is prohibited without the written
consent of the copyright owner.
… 27 …


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