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Troubleshooting
Before requesting service for this STB, check the table below for a possible cause of the problem you are
experiencing. Some simple checks or a minor adjustment on your part may eliminate the problem and restore
proper operation.
Symptom Remedy
No power
• Make sure that the AC power cord is securely plugged into the power outlet.
• Make sure that the POWER indicator is lit.
The STB is not
responding to the remote
control
• Make sure to point the remote control at the remote control sensor.
• You may be too far from STB. Try moving closer.
• Remove any obstacles between the remote control and the remote control
sensor.
• Make sure that the batteries are installed in the correct direction (+ and –).
• The batteries may be depleted. Replace them with new ones.
No picture
• Make sure that the video cable is correctly connected.
• Make sure that video devices (TV or monitor) are turned on.
• Make sure that video devices (TV or monitor) are correctly set to STB video
output channel. Refer to your TV’s manual for further information.
• Check the video cable.
• Check the antenna and the RF cable. There may be damage or interfering
sources.
Blocked noise on picture
There may be interfering sources.
No EPG or the provided
information is wrong
• Make sure that “DST” and “TIME ZONE” is set correctly in “TIME” menu
or in “SETUP WIZARD”.
No sound
• Make sure that the audio cable is correctly connected.
• Make sure that audio devices (stereo, TV or decoder) are turned on.
• Make sure that audio devices (stereo or decoder) are correctly set to STB
audio output channel.
• When TV has only one audio input jack, use a standard audio cable (white)
to connect the audio output jack (white) on STB to the audio input jack on
the TV.
Low volume
• Sound volume differs depending on the audio out setting. Select “RF OUT”
at step 5 in the “Setup Wizard” on page 13 if you feel the volume is too low.
No reception
• Make sure to complete autoscan in “SETUP WIZARD” or in “SETUP”
menu. It will be required when you setup STB for the first time or when
STB is moved to a location where other channels are broadcast.
• The selected channel does not exist at that time. There are not always sub-
channels being broadcast.
• When autoscan is interrupted and not completed, some channels will not be
received.
The entered channel
number changes
automatically
Many digital channels have alternate channel numbers. STB changes the
numbers automatically to the ones signifying the broadcasting stations.
No reception of channels
with weak signal
(autoscan)
Some channels with weak signal may not be received properly. This is
not a malfunction.
X6032UD_Book.indb 26X6032UD_Book.indb 26 11/28/2007 4:34:47 PM11/28/2007 4:34:47 PM
26


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