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2. On Factory data reset screen, tap reset phone. The
phone will erase all data including downloaded apps
etc.
8.5 TROUBLESHOOTING
When using the phone, you may come into some troubles.
Here are some solutions to soleve the problem
No signal
Wait about two minutes after turning on the phone
You may lose signal in elevators or tunnels. Move your
phone to an open area.
You may be in a service area gap. The phone will receive
signal after entering a service area.
Forgot security PIN or PUK?
Contact your retailer or service provider for lost PIN, PUK or
other passwords.
Can’t dial after entering phone number?
Make sure to press dial button
Make sure you have not set call restrictions.
Call failure to a contact?
Make sure the phone number is saved correctly in your
address book.
If needed, reenter and save the number.
Can’t be heard by the other side during a call?
Make sure your speaker is not covered.
Make sure to hold the speaker near your mouth.
Make sure the correct usage of the headset.
Poor call quality
Make sure the internal antenna is not blocked.
The phone may lose receiving function where the signal is
weak.
Please try another place.
60


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