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Appendix A: Troubleshooting
the VPI/VCI, Connection Type, username and password are correct. If there are any mistakes,
please correct the settings and try again.
6. How to configure PPPoE connection on Mac?
Step 1: Click the Apple menu then select System Preferences.
Step2: When the System Preferences screen appears, please go to the Internet &Wireless
section and click Network.
Step 3: Under the Network screen, please select Ethernet. In the Configure IPV4 box, please
select Create PPPoE Service.
Step 4: Please type the Service Name (This is optional, you should contact your ISP to confirm)
and click Done.
Step 5: Type the username and the password which are from your ISP, and then please click on
Apply and Connect.
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