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Maintenance
Are you using poor thread with slubs or thread
which has become dry?
Change to a new higher quality thread purchased from an
authorized PFAFF® dealer.
Is a correct spool cap used? Attach a spool cap of the right size for the actual thread
spool as described in chapter 2.
Is the best spool pin position used? Try a different spool pin position (vertical or horizontal).
Is the needle plate hole damaged? Change the needle plate.
Bobbin thread breaks
Did you insert the bobbin properly? Check the bobbin thread.
Is the needle plate hole damaged? Change the needle plate.
Is the bobbin area full of lint? Clean lint from bobbin area and use only the original
PFAFF® bobbins approved for this model.
Is the bobbin wound correctly? Wind a new bobbin as described in chapter 2.
The seam has uneven stitches
Is the thread tension correct? Check needle thread tension and the threading.
Are you using too thick or slubbed thread? Change the thread.
Is the bobbin thread evenly wound? Check bobbin winding. See chapter 2.
Is a correct needle used? Insert a proper needle correctly as described in chapter 2.
The machine does not feed or feeds irregularly
Did you thread the machine properly? Check how the machine is threaded.
Has sewing lint collected between the feed dogs? Remove the needle plate and clean the feed dogs with a
brush.
System report
Is your machine displaying the system report
pop-up?
When the system report pop-up appears, go to personal les/
reports and locate the le (SystemReport01.dmp or higher
number). Save the le to a USB stick. Send the le together
with a short description of what you were doing before the
pop-up appeared to product.improvement@pfaff.com. After
sending the le, remove it from your machine.
Have your sewing machine serviced regularly by your local authorized PFAFF® dealer!
If you have followed this troubleshooting information and still have problems, take your sewing machine
to your dealer. If there is a specic problem, it is a great help to test sew with your thread on a scrap of
your sewing fabric and bring it to your dealer. A sewing sample will often give much better information
than words.
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