Manual Petsafe PIG00-11115 (page 16 of 19) (English)

770991

Zoom out

Zoom in

1/19

petsafe.com1-800-732-2677 3130

Troubleshooting

The receiver collar is not beeping

or correcting.

• Make sure the receiver collar is turned on, and the battery status lights are

flashing every 4 seconds.

• Charge the receiver collar and go through the ReadyTest® startup and

PerfectFit diagnostic tests.

• Check that the fence transmitter power is turned on and the transmitter status

light is solid green. If not, perform the “System Test” (page 27).

• In YardMax® mode (A), excessive snowfall (>1½ ft.) may place your pet

outside the signal field. You may need to switch to Traditional mode (B) or

increase the boundary width until the snow recedes.

The receiver collar is beeping, but the pet

is not responding to the static correction.

• Make sure the static correction level is set at 2 or above.

• Test the receiver collar with the test light by walking toward the boundary

wire. If the test light flashes, adjust the fit of the receiver collar using the

PerfectFit feature.

• Trim your pet’s fur where the contact points touch the neck or use the long

contact points.

• Increase the static correction level.

• Repeat the training steps to reinforce the training.

In mode (A), the receiver collar corrects

when the pet returns to the Pet Area.

• Check that the fence mode is set to mode (A).

• Reverse the wires connected to the fence transmitter. Leave the surge

protector alone.

• Re-test the boundary.

The receiver collar has to be held on top

of the boundary wire to activate.

• Charge the receiver collar.

• Traditional mode (B) only—adjust the boundary width dial clockwise

to increase the distance from the boundary wire that the receiver collar

activates. The recommended distance is 10 ft. from the boundary wire.

• If using a double loop, make sure the boundary wires are separated by at

least 5 ft.

• If the receiver collar still has to be held on top of the boundary wire, perform

the “System Test” (page 27).

The receiver collar activates inside

the house.

• Make sure the boundary wire is not running within 15 ft. of the house. The

signal can transmit through the walls of your house.

• Make sure the boundary wires coming from outside and going to the fence

transmitter are twisted in order to cancel the signal.

• Traditional mode (B) only—turn the boundary width dial to decrease the

distance from the boundary wire that the receiver collar activates.

I have an inconsistent signal. • Make sure the fence transmitter is at least 3 ft. from large metal objects

or appliances.

• Make sure all the boundary wire turns are gradual.

• Make sure the boundary wire is not running parallel to or within 10 ft.

of electrical wires, neighboring containment systems, telephone wires,

television or antenna cables or satellite dishes.

• If a neighboring containment system may be causing an inconsistent

signal, move the boundary wire farther away from the neighboring

containment system.

Transmitter status light and alarm

indicates that the boundary wire is

broken or disconnected.

• Check the boundary wire connections at the fence transmitter and/or surge

protector for proper connection.

• Check for broken or damaged boundary wires at outside entry to the house.

• Perform the “System Test” (page 27).

• Perform the “Wire Break Location Test” (page 28).

Troubleshooting

No status light on the fence transmitter

and alarm is silent.

• Verify that the transmitter power is on.

• Check that the power adapter and/or surge protector are plugged

in properly.

• If the system is plugged into a GFCI outlet, check to see if the circuit has

been tripped. Reset the GFCI circuit if required.

• Verify that the outlet is working properly by plugging in a known working

item such as a lamp.

• If a surge protector is installed, unplug the surge protector and plug the

power adapter directly into the outlet. If the transmitter operates without

the surge protector, contact the Customer Care Center for a replacement

surge protector.

Receiver collar is not charging. • Check that the charger is properly seated into the receiver collar jack.

• If the indicator light on the receiver collar still does not glow red when

connected to charger, there is a problem with the charger. If the indicator

light glows red when placed on the charger but goes out after disconnecting

the receiver collar without performing the ReadyTest® startup there is a

problem with the receiver collar. Call the Customer Care Center.

In mode (A), my pet is able to cross the

boundary wire in either direction without

receiving a static correction.

• Make sure the fence transmitter is set to mode (A).

• Starting inside the pet area, when crossing the boundary wire, the receiver

collar should tone at a distance of 1 ft. above the pet’s neck height (Step 9

on page 17).

In mode (A), the receiver collar corrects

within the pet area.

• Check and make sure that the receiver activation height is not greater than

1½ ft. above the pet’s neck height (Step 9 on page 17) when crossing the

boundary wire.

• There could be an inconsistent signal due to close proximity to telephone

wires or television cables, etc. Readjust the boundary wires where crossing

buried cables as instructed (Step 1 page 8).

My pet reacts strongly to the static

correction and has become fearful.

• Lower the static correction level.

• Make sure you are in control of the situation when your pet receives his first

static corrections (have him on a leash attached to a separate, non-metallic

collar) and lead him into the pet area and praise him. If your pet remains fearful,

suspend training and start again the next day. Make sure to end all training

sessions on a positive note with lots of praise and play.

The receiver collar has injured my

pet’s neck.

• Failing to follow the important safety information at the front of the operating

guide has caused pressure ulcers. Some descriptions of advanced pressure

ulcers describe the sores as looking like burns on the pet’s neck. Be assured

that electronic collars do not use enough energy to create electrical burns. The

energy in an output pulse is only a few thousandths of a Joule; it is similar in

nature to the static pulse that you may feel when getting out of your car. In some

cases, pressure ulcers are described as chemical burns. The battery in your

receiver collar is sealed; in addition, your collar’s housing is also sealed. This

redundant sealing makes it virtually impossible, without misuse or abuse, for your

receiver collar battery to leak onto your pet’s neck. Please review and follow the

important safety information starting on page 2, and the instructions in Step 12

under the heading “Fit the Receiver Collar” on page 21.

Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

Forumrules

To achieve meaningful questions, we apply the following rules:

First, read the manual;
Check if your question has been asked previously;
Try to ask your question as clearly as possible;
Did you already try to solve the problem? Please mention this;
Is your problem solved by a visitor then let him/her know in this forum;
To give a response to a question or answer, do not use this form but click on the button 'reply to this question';
Your question will be posted here and emailed to our subscribers. Therefore, avoid filling in personal details.

new questions and answers
new manuals

You will receive an email to register for one or both of the options.

Get your user manual by e-mail

Enter your email address to receive the manual of Petsafe PIG00-11115 in the language / languages: English as an attachment in your email.

The manual is 3.48 mb in size.

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.

Info

Petsafe PIG00-11115 Manual

Product: