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Frequently Asked Questions
How often do I need to replace the
Receiver Collar battery?
The expected battery life is between 1-2 months. Battery life depends on
how frequently your pet tests the Boundary Zone. The receiver Indicator
Light acts as a low battery indicator, flashing every 4 to 5 seconds when
replacement is required.
Can I place the receiver on another collar? Yes. You may use any non-metallic collar that is 3/4 inch wide.
Do I need to perform maintenance on my
Wireless system?
Check your pet’s neck daily for irritation from the Contact Points.
Check the Contact Points on the Receiver Collar weekly to make sure they
are tight and clean.
Check the fit of the Receiver Collar weekly.
The receiver Indicator Light acts as a low battery indicator, flashing every
4 to 5 seconds when replacement is required.
How do I know the battery in the Receiver
Collar is still working?
Turn the Receiver Collar OFF and then ON to check the battery status. If
no lights are observed, the battery needs to be replaced.
Take the Receiver Collar off your pet and walk into the Boundary Zone.
The Receiver Collar should tone. If not, replace the battery.
Will vehicles, buildings and landscape
features (trees, shrubs, etc.) affect the
performance of the Wireless system?
Yes. Placing the Transmitter inside a metal building can reduce the
maximum range of the Wireless system.
Parking a vehicle within the Pet Area, can reduce the range of the system
and cause your pet to receive a Static Correction where it otherwise
would not if the vehicle was not there.
Fixed large metal objects such as metal sheds can affect the signal by
reducing the maximum range of the system at the location of the object.
As a result, your pet may receive a Static Correction.
What do I do if my pets neck becomes red
and irritated?
This condition is due to the Contact Points irritating the skin. Discontinue
use of the Receiver Collar for a few days. If the condition persists beyond
48 hours, see your veterinarian. Once the skin returns to normal, replace
the Receiver Collar and monitor the skin condition closely.
Can I attach a leash to the Receiver Collar? No. This can result in pulling the Contact Points too tightly against your
pets neck. Attach a leash to a separate, non-metallic collar positioned
above the Receiver Collar.
Why does my Receiver Collar have a Tone
Only mode?
The Tone Only mode can be used in training your pet to his boundary or
for well-trained pets that no longer require Static Correction.
What if my Transmitter alarm is sounding? A beeping tone indicates power loss. In the event of a power loss, your
pet is no longer contained.
The Transmitter is beeping intermittently
when I unplug the Power Adapter from the
wall outlet.
The Power Loss Alarm in the Transmitter is activated to alert you that power
has been removed from the Transmitter and your pet is no longer being
contained. To turn off the Power Loss Alarm, unplug the Power Adapter
from the Power Jack located on the bottom of the Transmitter.
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