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20 www.petsafe.net
Troubleshooting
The answers to these questions should help you solve any problem
you have with this system. If they do not, please contact the Customer
Care Centre or visit our website at www.petsafe.net.
My pet is not
responding when I
press a button.
Check to see if the Receiver Collar has been s
turned on.
If your range has reduced from the first s
time you have used it, please check to see
if the battery is low in either the Remote
Transmitter or Receiver Collar.
You can verify the Receiver Collar is s
delivering Stimulation to your pet by
placing the Test Light, enclosed in your kit,
on the Receiver Collar. Please refer to the
“Test Light Instructions” section for details.
Increase the correction level. Refer to “Find s
the Best Stimulation Level For Your Pet” for
more information.
Make sure the Receiver Collar’s Contact s
Points are placed snugly against your pet’s
skin. Refer to “Fit the Receiver Collar” for
more information.
The Receiver Collar
will not turn on.
Make sure the Receiver Collar has been s
charged. For the initial charge, be sure to
charge it for 5 hours. Subsequent charges
only take 3-4 hours.
The Receiver Collar
is not responding
to the Remote
Transmitter.
Verify the Receiver Collar has been turned s
on. Refer to “Turn the Receiver Collar
On and Off”.
For 1 Dog, see “To Pair the Remote s
Transmitter and the Receiver Collar”.
For a 2 Dog System, see programming s
instructions “Two Dog System”.
20


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