Manual Perel 406 (page 29 of 32) (English, German, Dutch, French, Portuguese, Spanish)

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Velleman

Service and Quality Warranty

Velleman

has over 35 years of experience in the

electronics world and distributes its products in more

than 85 countries.

All our products fulfil strict quality requirements and

legal stipulations in the EU. In order to ensure the

quality, our products regularly go through an extra

quality check, both by an internal quality

department and by specialized external

organisations. If, all precautionary measures

notwithstanding, problems should occur, please

make appeal to our warranty (see guarantee

conditions).

General Warranty Conditions Concerning

Consumer Products (for EU):

• All consumer products are subject to a 24-month

warranty on production flaws and defective material

as from the original date of purchase.

• Velleman

can decide to replace an article with an

equivalent article, or to refund the retail value

totally or partially when the complaint is valid and a

free repair or replacement of the article is

impossible, or if the expenses are out of proportion.

You will be delivered a replacing article or a refund

at the value of 100% of the purchase price in case

of a flaw occurred in the first year after the date of

purchase and delivery, or a replacing article at 50%

of the purchase price or a refund at the value of

50% of the retail value in case of a flaw occurred in

the second year after the date of purchase and

delivery.

• Not covered by warranty:

- all direct or indirect damage caused after delivery

to the article (e.g. by oxidation, shocks, falls, dust,

dirt, humidity...), and by the article, as well as its

contents (e.g. data loss), compensation for loss of

profits;

- frequently replaced consumable goods, parts or

accessories such as batteries, lamps, rubber parts,

drive belts... (unlimited list);

- flaws resulting from fire, water damage, lightning,

accident, natural disaster, etc.;

- flaws caused deliberately, negligently or resulting

from improper handling, negligent maintenance,

abusive use or use contrary to the manufacturer’s

instructions;

- damage caused by a commercial, professional or

collective use of the article (the warranty validity will

be reduced to six (6) months when the article is

used professionally);

- damage resulting from an inappropriate packing

and shipping of the article;

- all damage caused by modification, repair or

alteration performed by a third party without written

permission by Velleman

• Articles to be repaired must be delivered to your

Velleman

dealer, solidly packed (preferably in the

original packaging), and be completed with the

original receipt of purchase and a clear flaw

description.

• Hint: In order to save on cost and time, please

reread the manual and check if the flaw is caused by

obvious causes prior to presenting the article for

repair. Note that returning a non-defective article

can also involve handling costs.

• Repairs occurring after warranty expiration are

subject to shipping costs.

• The above conditions are without prejudice to all

commercial warranties.

The above enumeration is subject to modification

according to the article (see article’s manual).

Velleman

service- en kwaliteitsgarantie

Velleman

heeft ruim 35 jaar ervaring in de

elektronicawereld en verdeelt in meer dan 85

landen.

Al onze producten beantwoorden aan strikte

kwaliteitseisen en aan de wettelijke bepalingen

geldig in de EU. Om de kwaliteit te waarborgen,

ondergaan onze producten op regelmatige

tijdstippen een extra kwaliteitscontrole, zowel door

onze eigen kwaliteitsafdeling als door externe

gespecialiseerde organisaties. Mocht er ondanks

deze voorzorgen toch een probleem optreden, dan

kunt u steeds een beroep doen op onze waarborg

(zie waarborgvoorwaarden).

Algemene waarborgvoorwaarden

consumentengoederen (voor Europese Unie):

• Op alle consumentengoederen geldt een

garantieperiode van 24 maanden op productie- en

materiaalfouten en dit vanaf de oorspronkelijke

aankoopdatum.

• Indien de klacht gegrond is en een gratis reparatie

of vervanging van een artikel onmogelijk is of indien

de kosten hiervoor buiten verhouding zijn, kan

Velleman

beslissen het desbetreffende artikel te

vervangen door een gelijkwaardig artikel of de

aankoopsom van het artikel gedeeltelijk of volledig

terug te betalen. In dat geval krijgt u een

vervangend product of terugbetaling ter waarde van

100% van de aankoopsom bij ontdekking van een

gebrek tot één jaar na aankoop en levering, of een

vervangend product tegen 50% van de kostprijs of

terugbetaling van 50% bij ontdekking na één jaar

tot 2 jaar.

• Valt niet onder waarborg:

- alle rechtstreekse of onrechtstreekse schade na de

levering veroorzaakt aan het toestel (bv. door

oxidatie, schokken, val, stof, vuil, vocht...), en door

het toestel, alsook zijn inhoud (bv. verlies van data),

vergoeding voor eventuele winstderving.

- verbruiksgoederen, onderdelen of hulpstukken die

regelmatig dienen te worden vervangen, zoals bv.

batterijen, lampen, rubberen onderdelen,

aandrijfriemen... (onbeperkte lijst).

- defecten ten gevolge van brand, waterschade,

bliksem, ongevallen, natuurrampen, enz.

- defecten veroorzaakt door opzet, nalatigheid of

door een onoordeelkundige behandeling, slecht

onderhoud of abnormaal gebruik of gebruik van het

toestel strijdig met de voorschriften van de

fabrikant.

- schade ten gevolge van een commercieel,

professioneel of collectief gebruik van het apparaat

(bij professioneel gebruik wordt de garantieperiode

herleid tot 6 maand).

- schade veroorzaakt door onvoldoende bescherming

bij transport van het apparaat.

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Perel 406 Manual

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