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Faults
Table
If the appliance does not work properly, this does not always mean that it is
defective. Try to deal with the problem yourself first by checking the points
mentioned below:
Fault Probable cause Solution
After the appliance has been electrified,
text appears in the displays.
Normal operation. NOTHING: see chapter “building in“
in the installation part of this manual.
After the appliance has been switched on,
the fuse in the meter cupboard blows.
Appliance incorrectly connected. Check the electrical installation.
The fan keeps on running after the
appliance has been switched off.
The electronic circuits inside the hob
are being cooled.
This is normal.
The hob does not work and the lights are
not on.
The appliance has been connected
incorrectly or the mains voltage is
not right.
Check the electrical installation (main
fuse(s) or the connection).
After the zone has been switched on, the
displays shows the symbol .
The pan is not suitable for induction
cooking or the diameter is less than
12 cm.
See chapter “Pans”.
While cooking, you hear a rattling noise in
the base of the pan.
The noise is due to the high power of
the cooking zone having an effect on
the base of the pan.
This is normal for some pans on
higher settings. It is harmless for the
induction hob.
When you use the hob the first time, you
notice that it smells ‘new’.
This is caused by the appliance’s
finish heating up. It is perfectly
normal.
The odour will disappear of its own
accord as a result of ventilation.
Failure code
A knob was operated too long or
there is a break in the cable.
Release the knob. Phone the service
organisation if the fault persists.
Failure code
E4, E5, E6 of E9
Defect of generator. Contact the service department.
Failure code E2 Appliance over heated. The appliance has been switched
off because of over heating. Let the
appliance cool down and start again
on a lower setting.
Failure code E3
The pan is not suitable for induction
cooking.
See chapter “Pans”.
Failure code
The childproof lock is switched on. See “Childproof lock”, page 40.
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