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23. Troubleshooting/FAQ
In the following, you will ind a list of frequently asked questions along with the
appropriate answers and proposed solutions.
When I attempt to start a video recording, I get an error message and
recording does not start. What can I do?
Please irst install all available updates on your Mini PC (see the question FAQ
"How can I install Windows Updates on my Mini PC?"). If you continue to receive
an error message despite installing the updates, please contact customer
service.
Why does my Mini PC show less storage space than indicated on the
packaging?
The storage capacity indicated on the packaging and in the technical
speciications refers to the total storage capacity of your Mini PC. However, a
portion of the total storage is also used by the operating system and system
applications.
Why am I getting no sound from my Mini PC?
You may have connected headphones to your Mini PC. When headphones are
connected, the speakers of the Mini PC are automatically disabled. Disconnect
the headphones from the Mini PC in order to activate the speakers again. If
there is still no sound from the speakers, check whether the sound on the Mini
PC is switched on and whether the volume is set high enough.
How can I install Windows Updates on my Mini PC?
Your Mini PC checks for new updates daily (an Internet connection must be
available) and displays an appropriate message in the Action Center when
new updates are available. To ensure your Mini PC is always up-to-date, it is
therefore extremely important to connect the Mini PC regularly to the Internet
(see Section 15). If you selected the "Express settings" option in the start
assistant when you switched on for the irst time, the Mini PC automatically
performs available updates when you shutdown (download and installation).
You can change this setting at a later point in time. To do this, call up the
settings (see Section 14) and select the method used to install updates under
"Update & security" →"Windows Update" → "Advanced options"
What can I do if the internal storage of my Mini PC is full or almost full?
To relieve the pressure on the internal storage of your Mini PC and free up storage
space, you can transfer media iles stored on the Mini PC (for example, images,
videos or text iles) to an external storage device (for example, a USB stick or
suitable memory card) or you can delete apps that you no longer require.
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