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FAQs
77
Problem Actions
Screen
Chaotic image, noisy
Ɣ
Set [P-NR] in the Picture Menu (to remove noise). (p. 30)
Ɣ
Check nearby electrical products (car, motorcycle, fluorescent lamp).
No image can be
displayed
Ɣ
Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum? (p. 30)
Ɣ
Please also refer to “Neither image nor sound is produced” (p. 76)
Blurry or distorted
image
(no sound or low
volume)
Ɣ
Reset channels. (p. 38)
Ɣ
Please also refer to “Neither image nor sound is produced” (p. 76)
Unusual image is
displayed
Ɣ
Turn the TV Off with Mains power On / Off switch, then turn it On again.
Ɣ
If the problem persists, initialise all settings. [Shipping Condition] (p. 48)
Sound
No sound is produced
Ɣ
Is Sound Mute active? (p. 9)
Ɣ
Is the volume set to the minimum?
Ɣ
Is Speaker Selection (VIERA Link) set to [TV]?
Ɣ
Please also refer to “Neither image nor sound is produced” (p. 76)
Sound level is low or
sound is distorted
Ɣ
Sound signal reception may be deteriorated.
Ɣ
Set [NICAM] (p. 31) in the Sound Menu to [Off]. (Analogue only)
Ɣ
Please also refer to “Neither image nor sound is produced” (p. 76)
Digital Channel
No programmes
shown on TV Guide
Ɣ
Reset channels. (p. 38)
Ɣ
Check the digital transmission by contacting Digital UK on 08456 50 50 50 or at www.
digitaluk.co.uk
Ɣ
Check the analogue broadcast (if still available in your area).
Ɣ
Consult an aerial engineer to check the alignment of your aerial.
Cannot find a channel
you have previously
watched
Ɣ
The channel may broadcast for part of the day.
Ɣ
Check the channel in the TV Guide. (p. 20)
Ɣ
Channel position numbers may be changed by broadcasters.
Ɣ
Reset channels. (p. 38)
HDMI
Sound is unusual
Ɣ
Set the sound setting of the connected equipment to “2ch L.PCM”.
Ɣ
Check the [HDMI1 / 2 Input] setting in the Sound Menu. (p. 32)
Ɣ
If digital sound connection has a problem, select analogue sound connection. (p. 73)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
Ɣ
Check the HDMI cable is connected properly. (p. 68)
Ɣ
Turn the TV and equipment Off, then turn them On again.
Ɣ
Check an input signal from the equipment. (p. 74)
Ɣ
Check the output resolution of the equipment.
Ɣ
Use equipment compliant with EIA/CEA-861/861D.
Network
Cannot connect to the
network
Ɣ
Check the LAN cable is connected properly. (p. 46)
Ɣ
Check the connections and settings. (p. 46, 47)
Ɣ
Check the network equipment and network environment.
Ɣ
The router may not be set to issue IP address automatically.
If the network administrator prefers to allocate an IP address,
set an IP address manually.
(p. 46)
Ɣ
The router may be using MAC address filtering (security setting).
Confirm the MAC Address of this TV (p. 47) and set the router to be able to use it.
Ɣ
If the problem persists, consult your Internet Service Provider or telecommunications
company.
Other
The TV does not
switch On
Ɣ
Press and hold the standby On / Off switch on the remote control for about 1 second if
Power LED is red.
Ɣ
Check the mains lead is plugged into the TV and the socket outlet.
Ɣ
The fuse in the mains plug may have blown. Replace it with one of an identical rating
(p. 4)
The TV goes into
Standby mode
Ɣ
Auto power standby function is activated. (p. 10)
Ɣ
The TV enters Standby mode about 30 minutes after analogue broadcast ends.
The remote control
does not work or is
intermittent
Ɣ
Are the batteries installed correctly? (p. 8)
Ɣ
Has the TV been switched On?
Ɣ
The batteries may be running low. Replace them.
Ɣ
Point the remote control directly at the front of the TV (within about 7 m and a 30 degree
angle of the front of the TV).
Ɣ
Situate the TV so that sunshine or other sources of bright light do not shine on the TV’s
remote control signal receiver.
Parts of the TV
become hot
Ɣ
Even when the temperature of parts of the front, top and rear panels has risen, these
temperature rises do not cause any problems in terms of performance or quality.
77


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