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24
FAQs
Before requesting service or assistance, please follow
these simple guides to solve the problem.

For details, refer to [eHELP] (Support > FAQs).
It takes several seconds to display the image after
turning the TV on

When turning the TV on, the panel adjustment is
performed. It is not a malfunction.
The TV does not switch on

Check the mains lead is plugged into the TV and the
mains socket.
The TV goes into Standby mode

Auto power standby function is activated.
The remote control does not work or is intermittent

Are the batteries installed correctly?
(p. 20)

Has the TV been switched on?

The batteries may be running low. Replace them with
new ones.

Point the remote control directly at the TV’s remote
control signal receiver (within about 7 m and a
30 degree angle of the signal receiver).

Situate the TV away from sunshine or other sources
of bright light so they do not shine on the TV’s remote
control signal receiver.

Is the remote control mode wrong?
(p. 20)
No image is displayed

Check the TV is turned on.

Check the mains lead is plugged into the TV and the
mains socket.

Check the correct input mode is selected.

Check the setting of [AV] ([COMPONENT] / [VIDEO])
in [Input Selection] to match the signal being output
by the external equipment.

Is [Luminance Level], [Contrast], [Brightness] or
[Colour] in the Picture Menu set to the minimum?

Check all required cables and connections are firmly
in place.
An unusual image is displayed

This TV has a built-in Self Test. Makes a diagnosis of
picture or sound problems.
[TV Self Test] (Help Menu)

Turn the TV off with Mains power On / Off switch,
then turn it on again.

If the problem persists, initialise all settings.
[Shipping Condition] in [System Menu] (Setup
Menu)
The image or sound from external equipment are
unusual when the equipment is connected via HDMI

Set [HDMI Auto Setting] (Setup Menu) to [Mode1]
(p. 16)
No sound is produced from the connected HDMI
equipment

Set the audio output format of the connected HDMI
equipment to PCM.
Parts of the TV become hot

Parts of the TV may become hot. These temperature
rises do not pose any problems in terms of
performance or quality.
When pushed with a finger, the display panel moves
slightly and makes a noise

There is a little gap around the panel to prevent
damage to the panel. This is not a malfunction.
About the inquiry

Please contact your local Panasonic dealer for
assistance.
If you make an inquiry from a place where this TV
is not present, we cannot answer about contents
that require visual confirmation for connection,
phenomenon, etc. of this TV itself.
LED turns to orange

Panel maintenance may be in progress.
LED turns to orange again in standby mode when the
TV is turned on / off before the panel maintenance is
completed.
(Be sure to turn the TV off with the remote control to
perform the panel maintenance.)

During panel maintenance, avoid touching and
exerting any pressure on the screen. (e.g. wiping the
screen, etc.)

For more information
“Panel maintenance” (p. 21)
24


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Others manual(s) of Panasonic TX-55HZW2004

Panasonic TX-55HZW2004 User Manual - English - 362 pages

Panasonic TX-55HZW2004 User Manual - German - 381 pages

Panasonic TX-55HZW2004 Quick start guide - German - 84 pages

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