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No image is displayed
Check the correct input mode is selected.
Check the setting of AV (COMPONENT / VIDEO) in Input Selection to
match the signal being output by the external equipment.
Watching > External equipment
Is Luminance Level, Backlight, Contrast, Brightness or Colour in the
Picture Menu set to the minimum?
Watching > For best picture > Basic settings
Check all required cables and connections are firmly in place.
Blurry or distorted image (no sound or low volume)
Reset channels.
Watching > Tuning and editing channels > Auto Setup
There may be a short black image
A black image is displayed to avoid picture distortion when an input signal
changes.
There may be white, red, blue, green and black spots on the screen
This is a characteristic of the panels and is not a problem. The panel is
built with very high precision technology giving you fine picture details.
Occasionally, a few non-active pixels may appear on the screen as a fixed
point of white, red, green, blue or black. Please note this does not affect
the performance of the panel.
Only for the OLED TV
A white horizontal line appears in Standby mode
A white horizontal line may appear on the screen for a while to adjust the
panel. This is not a malfunction.
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